Sales Account Manager

Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence an a passion for delivering trading technology to active clients.

The company is headquartered in Melbourne, Australia, and has regional offices in the UK, Cyprus, Bulgaria, Bahamas, and the Seychelles.

As a pivotal component of Eightcap, our Sales team takes pride in serving as the first point of contact for new clients, guiding them through their trading journey with expertise and technical assistance.

The primary objective of the Sales Account Manager role is to assist Retail clients through the full sales journey from application to active trading, whilst also identifying and engaging new opportunities to contribute to overall business growth. This position plays a key role in enhancing client satisfaction, driving retention, and reinforcing Eightcap’s reputation as a leading online trading business.

Through strategic relationship management and pro-active support, the role contributes to the company’s growth and long-term success.

Responsibilities;

• Manage the full Retail sales cycle from first application to active trader
• Help new Retail clients complete the account onboarding process
• Build high value long term relationships with Retail clients through first class support and service
• Help clients with account management best practice, and platform functionality
• Stay informed about financial markets trends, and the CFD and FX landscape
• Communicate with existing and prospective clients regarding Eightcap’s products and services
• Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained
• Keep accurate and up to date records of client interaction in Salesforce CRM
• Consistently meet and achieve individual and team performance KPIs
• Work closely with Compliance to ensure regulatory standards are met

Requirements

• Fluent in English
• A minimum of one year of professional experience in the Forex or CFD industry
• Bachelor's degree in a relevant field or at least 3 years of experience in a sales role or a role in the financial services industry.
• Strong experience and understanding of financial markets, particularly in forex and derivatives trading, with a deep understanding of different trading platforms.
• Well versed in electronic trading competitive landscape
• Strong sales acumen - be a problem solver and go-getter “hunter” to deliver new business by increasing sales in trading technology.
• Able to build and maintain long-term client relationships
• Demonstrated experience in sales, specifically in selling FX solutions.
• Understanding of compliance and onboarding processes
• Thrive in a target-driven environment and deliver consistently against KPIs.
• Able to multitask and prioritise client communication via multiple channels.
• Ability to think analytically and troubleshoot day-to-day client and sales issues
• Attention to detail
• Able to work in a fast-paced environment with a Can-Do attitude

Benefits

Why Eightcap?

• Ongoing investment in your career development
• Collaborative team culture
• Ongoing investment in your career development, including technical and professional training
• Being part of a exciting new projects for the company
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.