Sales and Customer Success Lead

AgZen Somerville, MA or Remote 1d ago

support

AgZen is tackling two of agriculture’s biggest challenges: waste and pollution.

Each year, billions are spent on pesticides and fertilizers, yet most never reach the crops - resulting in costly waste and significant environmental harm. We’re changing that. By using machine learning, computer vision, and fluid dynamics, AgZen optimizes chemical application in real time, reducing input use, minimizing pollution, and protecting both yields and ecosystems.

Founded out of MIT and backed by $13.5M in funding, our multidisciplinary team of engineers and ag science experts is redefining sustainable farming with breakthrough technology. We’re not just improving agriculture, we’re reimagining what’s possible.

About the Role:
We are seeking a highly motivated, tenacious, and creative individual to serve as the Sales and Success Lead for all AgZen products. Strong communication, teamwork, and eagerness to learn in a fast-paced environment are essential skills for a successful applicant, as this position will collaborate across various internal and external teams. This hybrid role merges business development with technical after-sales support to deliver best-in-class customer service and revenue growth for our cutting-edge technology.

You'll be the frontline representative responsible for expanding sales, training dealers, supporting marketing, and maintaining customer satisfaction across our network. Your mission is to increase product adoption, develop high-performing dealer networks, and ensure robust after-sales support and customer success. You will be expected to attend farm shows and other marketing functions to build product and brand awareness. Utilizing data analysis tools, you will develop effective sales strategies and facilitate meetings and field days for audiences ranging from 10 to 100 attendees throughout the year. Additionally, you will communicate sales and marketing initiatives to dealers, manage dealer training certifications, and establish inventory management plans with dealers. This role also involves providing product demonstrations and technical support during the planting season, as well as assisting with sales support.

✈️ Travel to dealer locations, farm shows, and other events will range from 25% to 75%.

What You’ll Do:

Drive sales growth through strategic planning, dealer development, and customer engagement.
Prospect and secure new dealers and end-customers to ensure full market coverage.
Manage and grow dealer accounts by providing consultative sales support and regular performance reviews.
Plan and attend trade shows, field days, and demos to promote brand and product awareness.
Align dealer strategy with broader corporate goals and product distribution plans.
Deliver in-depth technical training to dealers on installation, troubleshooting, and maintenance.
Ensure accurate product use, pricing, and inventory planning across the dealer network.
Support dealers with warranty claims and post-sale technical assistance.
Monitor dealer performance, adherence to brand standards, and market pricing strategies.
Work with marketing to develop campaigns and customer content.
Collaborate with product development and customer success teams to relay field feedback and identify product or process improvements.
Work with leadership to help create and define sales process.
Work with leadership to build framework for customer success and support.

What We're Looking For:

Bachelor’s degree in Agriculture, Agronomy, Business, or related field or equivalent industry experience.
5+ years of proven experience in agricultural sales, customer success and support, or dealer management.
Strong understanding of ag-tech, precision spraying, and agricultural equipment.
Proven track record of consultative selling and business growth.
Experience delivering training and presentations to varied audiences.
Proficiency in Microsoft Office and CRM tools.
Hands-on experience with autonomous ag equipment or robotics preferred.
Experience managing customer success including post-sales support, warranty management, and creating product support documentation

Requirements:

Valid driver’s license and clean driving record.
U.S. work authorization.
Ability and willingness to travel up to 75%, including occasional international trips.

What We Offer:
The opportunity to make an immediate and visible impact in a fast-growing company, competitive salary, early-employee equity, 401(k) with employer matching, 6 weeks of PTO, paid holidays, health, dental, and vision insurance.