Is the Sales and Service Operations Coordinator role at Terrascend remote?

Yes, the Sales and Service Operations Coordinator role at Terrascend is a remote position.

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Sales and Service Operations Coordinator

TerrascendRemote2d ago

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

TerrAscend is seeking a Sales and Service Operations Coordinator to manage the end‑to‑end wholesale order workflow for the Northeast region ensuring accuracy, compliance, and seamless execution across multiple internal systems.

In this role, you will oversee the full lifecycle of wholesale orders while working cross-functionally across the enterprise. You will be a key counterpart to our Territory Sales Managers. As a Sales and Service Operations Coordinator, strong operational judgement and a deep understanding of wholesale workflows are essential.

Requirements

Responsibilities include but are not limited to:

Order Operations & System Management

Manage the wholesale order workflow across LeafTrade, the DMT utility, Epicor, and Wherefour, ensuring accuracy, compliance, and timely processing.

Receive and process orders submitted via menus, validating completeness, SKU accuracy, and alignment with current inventory.

Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies prior to system upload.

Upload validated orders into Epicor and monitor downstream synchronization into Wherefour, resolving sync errors or data mismatches.

Enforce inventory visibility rules in LeafTrade to uphold FIFO and prevent premature SKU exposure.

Troubleshoot system issues and maintain checks and balances throughout the order lifecycle to ensure operational integrity.

Collaborate with Territory Sales Managers to clarify order details and resolve discrepancies.

Build and maintain menus for customers and TSMs.

Identify opportunities to streamline workflows and improve system efficiency

Sales Enablement & Communication

Send stock‑out notifications to wholesale customers and provide replacement options using updated menus.

Build, update, and distribute menus for Territory Sales Managers based on current inventory and product availability.

Communicate proactively with TSMs regarding order discrepancies, inventory constraints, and required corrections.

Provide operational insights and system guidance to support TSMs in customer interactions.

Coordinate with Sales to ensure orders meet internal standards and compliance requirements.

Identify sales opportunities through inventory trends and stock‑out patterns.

Maintain clear, professional communication with internal and external stakeholders.

Qualifications & Requirements

Bachelor’s degree preferred but not required; equivalent experience in operations, supply chain, or sales support considered.

Proven experience in order operations, sales operations, or a similar accuracy critical administrative function.

Strong understanding of multi system workflows and the ability to manage data across platforms such as LeafTrade, Epicor, Wherefour, and Excel based utilities.

Advanced proficiency in Microsoft Excel, including working with structured templates, data validation, and accuracy checks.

Experience enforcing operational rules such as FIFO, account holds, and inventory visibility standards.

Strong written and verbal communication skills, with the ability to collaborate effectively with Sales, Inventory, and Fulfillment teams.

High attention to detail with the ability to identify discrepancies, resolve errors, and maintain accuracy across large volumes of data.

Ability to operate autonomously, exercise sound judgment, and escalate issues appropriately.

Comfortable working in a fast paced, dynamic environment with shifting priorities and tight deadlines.

Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).

Background Check Required

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).

- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.

- Pet Insurance – Affordable coverage options to keep your pets healthy.

- Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.

- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. .

Sales and Service Operations Coordinator

Requirements

Qualifications & Requirements

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