Sales Engineer
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Must‑Have Requirements
- MSP Industry Experience: Background working directly within a Managed Service Provider (MSP) environment or with an IT vendor supporting MSP customers.
- Presales / Sales Engineering Expertise: Proven experience in software-focused presales or sales engineering, including running product demonstrations, leading technical discovery, and delivering proof‑of‑concept engagements.
- Business Management Systems Knowledge: Strong understanding of business management platforms such as PSA, CRM, ticketing systems, and sales operations workflows.
- SaaS Product Exposure: Experience with Software‑as‑a‑Service (SaaS)
General Summary:
The Sales Engineer is responsible for assessing the potential application of products or services and offers solutions that meet customer needs. This role works in partnership with the Sales team to drive Sales support, generate pipeline, and help create an overall successful adoption of the products and services all the way to implementation and onboarding.
Essential Duties & Responsibilities:
- Provides support to the Sales team(s), with a high attention to detail
- Researches, analyzes, and documents findings
- Researches and presents reports showing potential customers the cost benefit of purchasing company products or services
- Provides technical training to clients and communicates customer feedback for future product developments
- Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers
- Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
- Executes proof of concepts with prospects at both a technical and business level to show value
- Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value
- Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments
- Prepares, researches, and provides input into technical RFPs/RFQs
- Acts as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
- Pursues and maintains professional and technical knowledge through ongoing training and education
- May coach and review the work of other team members
Knowledge, Skills, and/or Abilities Required:
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Proven sales track record of success
- Ability to identify opportunities and leverage internal and external resources appropriately
- Understanding of relevant products and services
- Excellent communication and interpersonal skills
- Team player with a willingness to work both in a team environment as well as independently
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in a related field or equivalent business experience
- 3+ years of relevant experience
- Experience with a business process or management application
- Experience with a CPQ tool
- Experience with a CRM, such as Salesforce
- Preferred: Consultant experience
- Preferred: Experience in relevant channels such as MDP, VAR, OE, TSP, Internal IT, and/or MSP+
Working Conditions:
- On-site / Hybrid, depending on location
- 20-30% travel may be required
- May require occasional work outside of normal business hours (conferences, events, securing deals, etc.)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.