Sales Operations Specialist - 2241

KIOXIA America Inc., a global leader in memory and storage solutions, is seeking a dynamic Specialist, Sales Operations to join our sales team. This role will focus on supporting sales operations and order management for OEM and distribution accounts, specifically for our Memory and SSD products. If you're a detail-oriented professional with experience in sales operations and a passion for delivering top-tier customer service, we want to hear from you!

System & Account Management

• Responsible for end-to-end order entry, customer transaction, and shipping processes for assigned customers, ensuring seamless integration with the MSGA system.
• Ensure data accuracy in MSGA by aligning with customer POs on pricing, schedules, part numbers, and billing/shipping location details to support timely and correct order fulfillment.
• Lead the setup of new customer accounts and related system details within MSGA, ensuring alignment with customer PO directives.
• Responsible for MSGA customer transactions to assist credit department and customer payment remittance.

Shipping, Billing & Payment Coordination

• Partner with shipping teams to address special customer requirements such as custom shipping labels, routing guides, and logistics requests.
• Ensure timely and accurate payment processing, resolve billing issues, and manage credit/debit transactions related to customer accounts.
• Supports customer request with shipping warehouse(s) for special shipping needs, labels, or shipping routing guides. 

Customer & Supplier Relations

• Act as the main point of contact for customers with buyers, procurement teams, expeditors, and logistics team, serving as voice of customer within KIOXIA.
• Point of communication to customer for sales, product promotion and revenue recognition.
• Manage customer interactions with supplier portals, websites, and EDI systems, including the submission of PO updates, shipping notices, and invoicing requirements.

Cross-Functional Collaboration

• Coordinate closely with sales teams and internal departments to ensure that delivery performance meets customer expectations and any potential issues are addressed proactively.
• Work with Account Managers to communicate order holds, delivery issues, customer concerns, and changes to Ship-to/Bill-to sites, keeping all stakeholders aligned on key requirements.

Issue Resolution & Continuous Improvement

• Proactively identify and resolve order-related discrepancies, billing challenges, and customer concerns.
• Drive continuous improvement by collaborating with internal teams to optimize processes, improve communication, and deliver an exceptional customer experience.
• Maintain customer documentation for internal and external audits, while ensuring updated training materials are available to support back-up coverage and process continuity.

Qualifications

• Bachelor’s degree or equivalent professional experience, plus 3-5 years of experience in a sales operations or related role preferred.
• Strong organizational skills with excellent attention to detail and the ability to thrive in a fast-paced environment.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Knowledge of semiconductor or storage distribution and OEM sales is a plus.
• Experience with ERP systems like Oracle or SAP preferred.
• Familiarity with EDI systems is a bonus. 

Additional Information

Req# 2241; #LI-CB1;

The expected salary for this position is $67,570.00 - 107,940.00.

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.