Sales Reservation Agent (LM)

Sales Reservation Agent (Vacation Experience Advisor)

Location: Barranquilla, ON SITE, Calle77 #59-35 Americas 3

Role Description: As a Vacation Experience Advisor, you will support clients in the U.S. to plan and ensure memorable travel experiences. Your approach will be consultative: understanding client needs, recommending ideal options, and building trust so clients can make confident decisions. You will work with interested leads through inbound and outbound calls, meeting goals in a dynamic and collaborative environment.

Responsibilities:

• Contact and assist interested leads to guide them in selecting vacation packages.

• Provide personalized recommendations based on destinations, resorts, and client preferences.

• Complete reservations accurately, verifying all necessary information.

• Use consultative communication and persuasive techniques to build trust and drive conversions.

• Meet sales, quality, and satisfaction goals while maintaining accurate CRM records.

Requirements:

• Fluent English (B2-C1 level), both spoken and written.

• 1–3 years of sales experience in BPO.

• Effective communication, active listening, and persuasive skills.

• Proficient use of technological tools.

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