Sales Technical Administrator
About DataCamp
DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 14 million learners and 5,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.
About the role
We are looking for a Sales Operations Admin to join our growing Revenue Operations team. As Sales Operations Admin you will work with members of Sales, Customer Success, Finance and Legal teams. The Deal Desk function is a strategic role responsible for optimizing sales processes, implementing sales technologies, and ensuring the sales team operates efficiently to support business growth and customer satisfaction.
About you
At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!
Responsibilities
- Manage the day-to-day quote and pricing approvals
- Partner with our commercial teams to ensure opportunities are properly created and tracked in Salesforce, including stage, probability, booking amount, and other key fields
- Create standard templates, playbooks, and sales guidance documents that streamline the deal desk process
- Serve as the first line of defense for tackling small cleanliness/technical issues on everything deal flow related
- Assist with upkeep of our Salesforce data
- Respond to billing helpdesk tickets, including subscription and invoice adjustments, refunds, and customer due diligence inquiries
- Assist with supplier portal setup and maintenance, including uploading PO-backed invoices for customer payment processing
Qualifications
- Experience working with Salesforce.
- Certified Salesforce Administrator credential
- Proactive, eager to learn and hard-working.
- Strong quantitative/data skills.
- Strong excel and spreadsheet skills.
- Strong English language skills.
- Strong attention to detail, organization skills and excellent problem-solving skills.
Nice to Have
- Knowledge of SQL
- Experience working with a billing & subscription management platform (ideally Zuora)
- Certified Salesforce Developer credential
- Experience with Salesloft and/or LinkedIn Sales Navigator
Why Datacamp?
Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:
- Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
- Competitive compensation: We offer a competitive salary with attractive benefits.
- Flexibility: Benefit from flexible working hours because the future is flexible!
- Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
- Global retreats: Participate in international company retreats, fostering a global team spirit.
- Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
- Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!