Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com
Essential Job Functions
• Work closely with legal, program management, sales, IT, and accounting to develop business requirements, and functional specifications with a primary focus on Salesforce system integrations.
• Collaborate with stakeholders, define business requirements, and perform business analysis to streamline existing processes, support deployment, configure and test systems to ensure successful implementation of stakeholder business requirements.
• Document functionality and create user training material as related to application developments and enhancements.
• Determine logic for integration of multiple systems and provide post-deployment support.
• Monitor and identify issues with all workflows, de-bug, and manage successful resolution of matters. Oversee and maintain system integrity.
• Promptly respond to issues raised throughout the organization and ensure resolution.
• Evaluate and manage new projects. Enhance current or develop new functionalities.
• Prepare large amounts of data to upload to or download from Salesforce using Data Loader cleansing and deduplication tool.
• Manage AppExchange installation and deployment. Monitor integration of all systems in relation to Salesforce.
• Maintain system processes and workflows documentation
• Create detail test cases and documentation for enhancements and new developments.
• Conduct analyses of business workflows and IT related processes. Determine logic for new developments and improve existing systems. Create flow diagrams, define requirements for software acquisition and/or application development, and ensure that business needs are met.
• Conduct weekly meetings with our team supporting SFDC interfaces in India
• Participate in weekly meetings with other BSA’s from our parent company Dolby Laboratories, Inc. in the project prioritization process impacting Via Licensing
• Assist in post-implementation continuous improvement and automation efforts by enhancing performance and providing increased functionality
• Research and assess new applications, tools, and vendors suitable for Via business needs.
• Deliver resource activity status and detailed time tracking to management by communicating project issues and project gaps.
• Create role-specific Sales Force profiles to determine proper accessibility to authorized users.
• As needed, research and present CRM-leveraged solutions to stakeholder requests at company meetings.
• Regularly run basic reports from CRM system to support processes, and develop ad-hoc sales analysis reports.
• Maintain integration and data integrity through systematic auditing.
• Perform duties as assigned by immediate supervisor, Senior Business System Manager, and upper management.
Knowledge, Education, Skills, Abilities, and Experience Required
• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Ability to accurately define business requirements for stakeholders.
• At least 4 years of direct experience working with Salesforce administration and Business Systems Analyst at a firm or corporation.
• Proficient in SalesForce administration and AppExchange. SalesForce Administrator certification(s) preferred (ADM 201/ADM 211). Apex coding and/or SQL server experience considered an asset.
• Experience or knowledge with Contract management applications like Apptus
• Experience with QA and developing complex test scripts
• Experience with email campaign tools considered a plus.
• Ability to accept priorities set by management obtains clarification as needed and takes full ownership of assigned tasks.
• Ability to understand Databases
• Ability to multi-task and work efficiently under pressure and competing obligations.
• Ability to work successfully in a team environment with a diverse group of legal, technical, and business staff.
• Ability to work with a high degree of independence, flexibility, and fluidity
• excellent cross cultural skills required
Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com