Salesforce QA Lead

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

As a Salesforce QA Consultant, you’ll apply and develop your analytical, interpersonal, creative thinking, business management, and leadership skills from day one. You'll begin as a generalist and be placed in the thick of the action, as you work side by side with some of the best consultants and project managers in the business

What you’ll do:

• Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.
• Gather and analyze requirements from business teams and stakeholders to determine appropriate QA Activities based on the requirements.
• Lead and manage the QA team, providing guidance, mentoring, and support to team members 
• Conduct regular knowledge sharing sessions and workshops to foster a culture of continuous learning and improvement within the QA team 
• Analyze requirements, develop a test strategy and test plan, build and execute manual and automated test cases, track defects and report results 
• Oversee the execution of various testing types (functional, integration, regression, SIT, UAT etc.). 
• Collaborate with cross-functional teams, including product management, development, and customer support, to understand requirements and ensure successful delivery of high-quality software 
• Conduct thorough defect analysis, root cause investigations, and drive timely resolution of issues 
• Continuously improve testing practices, tools, and techniques to enhance efficiency and effectiveness

Who you are:

• You have a strong ability to support the creation of innovative digital transformation strategy and to help deliver and implement an operational solution that is customer-centric
• You are a technology enthusiast and can support a program’s diagnostics surrounding complex business/technical challenges to implement innovative digital solutions with the latest technologies.
• You are passionate about SFDC technology and are driven to keep up to date with the latest functionality.
• You are flexible with the ability to handle multiple demands, shifting priorities, and rapid change. Ambiguity is not something that scares you.
• You are recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, vendors, and other industry professionals.
• You are optimistic and demonstrate a positive mental attitude. You persist in seeking goals and operate from a commitment to success rather than fear of failure.

What you bring:

• Proven experience in Salesforce QA, with a focus on testing Sales Cloud, Service Cloud, and other Salesforce products. 
• Minimum of 8 years of experience in software quality assurance. 
• Knowledge of Agile development methodologies and experience working in Agile environments. 
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels 
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Marketing Cloud Consultant) are a plus. 
• Solid understanding of software development methodologies, agile practices, and QA processes 
• Manage QA Team Members efficiently on mid/large scale programs
• Innovative ideas to improve or enhance the existing QA Process