Scale Project Manager
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
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General Summary:
The Scale Project Manager supports successful project execution by ensuring tasks align with goals, maintaining clear communication, and adapting to changing priorities. This role fosters collaboration, tracks progress, and escalates issues promptly to keep projects on schedule and within quality standards.
Essential Duties & Responsibilities:
- Facilitates and schedules warm calls and project meetings including preparing agendas, documenting outcomes, maintaining communication, and ensuring a smooth partner handoff to the Partner Success Team
- Handles escalation cases; researches, analyzes, and documents findings
- Assists in identifying and mitigating risks and issues
- Collaborates with project teams and internal project teams to identify requirements, objectives, and scope
- Coordinates and builds strong working relationships with internal teams, including Consulting, Operations, Sales, and Support
- Generates status reports for partners and stakeholders, providing insights into project performance
- Manages project timelines and supports overall project execution
- Assists in creating detailed project plans, timelines, and budgets
- Follows up with partners and internal teams on action items
- Assists in allocating resources to ensure project tasks are properly staffed
- Monitors project progress, milestones, and budget, identifying deviations from the approved plan
- Ensures the project is consistently maintained and updated with accurate and timely information
- Maintains comprehensive and organized project documentation
- Provides cross-functional support with strong attention to detail
- Provides administrative support to the project team as needed
Knowledge, Skills, and/or Abilities Required:
- Excellent verbal and written communication skills
- Strong project management and organizational capabilities
- Effective facilitation skills, including leading meetings, warm calls, and cross‑functional discussions
- Strong critical thinking, analytical and problem‑solving abilities
- Exceptional time management and ability to prioritize effectively
- Proactive, self‑motivated, and able to work independently with a strong sense of ownership and urgency
- Comfortable working in a fast‑paced, evolving environment and adapting to shifting priorities
- Ability to interpret and clearly communicate technical or process‑related documentation
- Strong attention to detail, ensuring accuracy and organization of documentation and project data
- Familiarity with project tracking tools, dashboards, and reporting processes
- Collaborative mindset and willingness to learn and adopt best practices.
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 1+ years of relevant experience
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.