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Salary information is not publicly listed for this position. Apply directly to discuss compensation with Education at Work.

Where is this Seasonal Call Center Supervisor position located?

This is an on-site position at Education at Work located in Salt Lake City, UT.

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What is Education at Work?

Education at Work is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Education at Work.

Seasonal Call Center Supervisor

Education at Work Salt Lake City, UT 8 days ago

support

Seasonal | Expected through April 30, 2026

Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you’ll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences.

This is a hands-on leadership role where you’ll make a real impact—supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.

Roles and Responsibilities

Lead & Coach:

Lead and support a team of 20–25 student call center agents

Conduct regular 1:1 coaching sessions focused on performance, development, and engagement

Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals

Identify skill gaps and partner with training and leadership teams to strengthen performance

Operational Excellence:

Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed

Partner with Workforce Management and Operations to ensure proper staffing and coverage

Ensure required training and continuous learning modules are completed on time

Uphold Intuit and EAW policies, standards, and compliance expectations

Customer & Client Support:

Handle escalated customer concerns with professionalism and care

Serve as a key liaison between agents, leadership, and clients to ensure alignment

Participate in weekly and monthly business reviews, sharing insights on team performance and trends

Escalate systemic issues and recommend process improvements when appropriate

Culture & Engagement:

Foster an inclusive, supportive team environment that balances accountability with recognition

Model professionalism, integrity, and a growth mindset

Support agent success through motivation, recognition, and clear expectations

What We’re Looking For

Required Qualifications:

Associate or Bachelor’s degree

3+ years of experience in a call center or customer service environment

Experience coaching, leading, or supervising others

Proven ability to handle customer escalations effectively

Strong communication, organization, and time-management skills

Comfort working in a fast-paced, metrics-driven environment

Proficiency with Microsoft Office and basic reporting tools

High level of professionalism and discretion with confidential information

Preferred Traits:

A passion for coaching and developing others

Strong problem-solving and analytical skills

Ability to multitask and adapt in a dynamic environment

Openness to feedback and continuous improvement

Why Join Us?

Develop your leadership skills in a real-world supervisory role

Gain experience working with a well-known client (Intuit)

Make a meaningful impact on student employee success

Be part of a supportive, collaborative team culture

Build experience that strengthens your future career opportunities

AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.