Senior Account Manager
think-cell's Story
At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
We are looking for a dynamic and entrepreneurial Account Manager to manage our Go-to-Market activities in Germany. This role is unique in its scope, encompassing Marketing, Sales, and Customer Success. The primary focus, however, will be on driving user growth through sales activities. The ideal candidate will exhibit qualities of both acquiring and growing a book of customers, owning the entire sales process, and ensuring customer satisfaction.
Key Responsibilities:
Manage and expand a territory with a focus on balancing new customer acquisition with nurturing existing accounts
Own the entire sales process from beginning to end, including prospecting, lead generation, qualification, value proposition presentation, solution demonstration, negotiation, and closing
Conduct cold calls and reach out to new teams at existing customers to explain the value proposition, demonstrate solutions, and convert prospects into loyal customers
Receive guidance and support from leadership but exercise independent thinking and initiative to achieve sales goals
Run account forensics to enable a data-driven sales approach, customized to the individual customer
Execute strategic sales plays tailored to specific customer profiles
Follow up on leads and inbound requests in your territory and maximize conversion rate of trials (e.g. adjust email sequences and messaging)
Localize and run marketing campaigns – with support from our central team
Enable post-deal product adoption (e.g. trainings) supported by a central enablement team
Monitor customer health, detect and prevent churn
You will be great for this position if you have
3+ years of experience in a commercial role (e.g. account mgmt., sales, customer success, business development) in SaaS / software or tech company – ideally in a start-up or scale-up setting
University Degree, preferably in business or computer science, or related field
Local work experience in Germany
Experience in navigating organizational structures and corporate dynamics of large customers
Understanding of common GTM tools (e.g. Salesforce.com, Outreach.io)
Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships
Self-starter with a can-do attitude and an entrepreneurial mindset
Appreciation of our product – willingness to understand think-cell’s product is a must (don’t worry, it’s very intuitive), experience with think-cell a plus
Willingness to work on-site in Berlin, minimum of 3 days/week
Proficiency in Microsoft Office
Fluent in English and German is a must, any additional European language is a plus
Our Values
As part of our team, you will embody and help shape the following principles that define us:
Forward Thinking: We embrace change and challenge the status quo.
Ownership: We take pride in our work and learn from our mistakes.
Customer First: We prioritize delivering lasting value.
Unified Team: We foster collaboration, respect, and integrity.
Strive for Excellence: We set ambitious goals and pursue quality.
Why is think-cell the right place for you?
We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence.
Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!