Senior Account Manager

Senior Account Manager (Western or Central Canada)

Do you love building relationships, helping customers succeed, and making technology simple and impactful?   

We’re looking for a Senior Account Manager to join us at MediaValet. 

This role is open to candidates based in Canada and working in one of the following time zones: PST, MST

 

Who We Are:

MediaValet is a cloud-based digital asset management (DAM) platform that empowers companies to aggregate, secure, manage, share, and distribute their brand assets from a centralized, single-source-of-truth asset library.

The Role:

As a Senior Account Manager at MediaValet, you’ll play a critical role in driving customer success, fostering long-term relationships, and driving maximum value from our DAM platform. You’ll be responsible for managing a portfolio of customer accounts, strategizing on growth and retention, managing complex client engagements, and acting as a trusted advisor to ensure customers achieve their goals with our platform. This role directly contributes to customer retention and revenue growth, making it pivotal to MediaValet’s success. In this role, you’ll collaborate closely with cross-functional teams and mentor more junior team members to deliver exceptional customer experiences.

Key Responsibilities:

· Manage a portfolio of customer accounts, ensuring a deep understanding of client needs and business goals.

· Act as a strategic advisor to clients, aligning MediaValet’s capabilities with their long-term objectives and advocating for their success within the organization.

· Lead complex contract negotiations, renewals, and growth initiatives, with an emphasis on maximizing account value and retention.

· Proactively identify opportunities for clients to expand their use of MediaValet through upselling and cross-selling strategies.

· Provide mentorship to less experienced Account Managers, sharing best practices and fostering professional growth across the team.

· Collaborate with Sales, Product, and Customer Success teams to influence product roadmap priorities and ensure seamless execution of customer-focused initiatives.

· Contribute to QBRs and executive-level reporting, delivering insights that demonstrate ROI and drive alignment with strategic goals.

To be successful in this role, you:

· Possess a strong strategic mindset and the ability to manage high-value accounts with autonomy and expertise.

· Have demonstrated success driving measurable growth and/or retention in SaaS software

· Thrive in managing complex relationships, confidently navigating challenging negotiations and scenarios.

· Exhibit leadership qualities, inspiring and guiding others to enhance overall team performance.

· Are highly collaborative, comfortable influencing stakeholders across all levels internally and externally.

 

Qualifications:

· 7+ years of experience in account management, sales, customer success, or a related field, preferably in SaaS or technology.

· Proven success managing enterprise-level or strategic accounts with multi-stakeholder engagement and high revenue impact.

· Strong expertise in digital asset management or adjacent industries is highly preferred.

· Exceptional negotiation, strategic planning, and presentation skills.

· Experience mentoring or coaching other account managers, fostering a culture of excellence.

· Advanced proficiency in CRM tools (e.g., Salesforce) and data-driven decision-making.

· Bachelor's degree in business, marketing, or a related field, or equivalent, relevant experience.

 

Why Work at MediaValet?

· Work from Home: It's up to you. We have team members across the country and help you to set your home office up with a generous stipend.

· Comprehensive Health & Benefits Plan: From Day 1, we offer a competitive health and benefits plan which includes an Employee and Family Assistance Program (EFAP)

· Paid Time Off: We have a generous PTO program, which includes 4 weeks’ vacation, personal wellness days, sick days, your birthday off, and occasional surprise long weekends to rest and recharge!

· Home for the Holidays: We shut down operations between December 25th and January 1st every year to allow people to spend time with their families (and not use up vacation time) - and have done so since MediaValet was founded in 2010.

· Family Focused: We’re committed to providing a career that’s family-friendly and have the parental support and leave programs to back that up.

· Committed to Diversity & Inclusion: Our diverse backgrounds, skills, abilities and experiences make us stronger. We work hard to make MediaValet a place where everyone is valued, heard and respected.