Senior Business Analyst

The Senior Business Analyst, reporting to the SVP, Client Strategy, plays a critical role in ensuring continuous alignment between the program's strategic vision, desired business outcomes, and the solutions delivered. This role is responsible for leading collaborative workshops, defining comprehensive business and technical requirements, and developing future-state business processes. The analyst provides key analytical expertise to identify scalable, cost-effective eCommerce solutions that support strategic business goals and enhance the user experience across diverse platforms, including custom-built architectures.

Your Responsibilities

• Strategic Alignment: Ensure continuous alignment between the program’s strategic vision, desired business outcomes, and what is delivered throughout the project lifecycle. Facilitate stakeholder discussions to define future-state vision, business value, and success measures.
• Requirements Definition: Lead workshops to develop use cases, business requirements, functional specifications, and technical requirements. Document current and future-state business processes and contribute to policy and procedure development.
• eCommerce Platform Expertise: Provide deep expertise across major eCommerce platforms, including Shopify (Plus/B2B), BigCommerce, SAP Commerce, and custom headless/composable architectures. Advise on app ecosystems, multi-market configurations, product catalog modeling, and integration patterns (ERP, PIM, OMS, CRM, payment, analytics tools).
• Quality & Documentation: Ensure high-quality documentation, including functional specifications, technical specifications, data models, and process flow diagrams. Validate requirements to maintain engagement scope and support the definition of test strategies.
• Stakeholder Alignment: Act as the bridge between business stakeholders, technical teams, and creative/UX teams. Facilitate internal and client design reviews to ensure delivered solutions remain aligned to requirements and design intent.
• Data & Analytics: Leverage platform analytics (e.g., Shopify Analytics, BigCommerce Insights), GA4, and third-party data tools to identify growth opportunities (e.g., improving AOV, conversion rate). Interpret analytics and convert findings into actionable recommendations.
• Project Collaboration: Partner with the Project Manager to ensure alignment between business objectives, timelines, and delivery plans. Support cross-functional collaboration across engineering, design, QA, and client teams.

Requirements

• 5+ years in a client-facing Business Analyst or Business Consultant role, ideally within a professional services or IT consulting environment. 
• Demonstrated expertise across major eCommerce platforms, including Shopify, BigCommerce, and SAP Commerce.
• Deep understanding of custom, headless, and composable architectures.
• Extensive experience leading stakeholder workshops and defining complex business, functional, and technical requirements.
• Strong knowledge of integration patterns for critical systems (ERP, PIM, OMS, CRM, payment, analytics tools).
• Proficiency in leveraging platform analytics (e.g., GA4) to identify growth opportunities and provide actionable recommendations.
• Exceptional ability to produce high-quality documentation (specs, data models, process flow diagrams) and manage requirement validation.
• A track record of successful cross-functional collaboration and managing alignment between business, technical, and creative teams.

Benefits

• Why you’ll love working here: 
• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP matching plan(Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.

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