Senior Client Services Manager, Enterprise
Tatari is on a mission to revolutionize TV advertising. Founded in 2016 to help transform the antiquated world of TV advertising through the intelligent application of AI and machine learning, Tatari helps some of the world’s fastest growing brands including Chime, Calm, Tecovas, Manscaped, Saatva, and Liquid I.V., reach their customers using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience, enabling businesses of any size to advertise on TV.
That approach has earned Tatari broad industry recognition, including being named Best CTV AdTech Platform in the 8th annual MarTech Breakthrough Awards, as well as honors from Digiday (Best Connected TV Platform), AdExchanger (Most Innovative TV Advertising Technology), and Business Insider (Hottest AdTech Companies). Tatari has also been recognized as the Best Place to Work by Inc. Magazine. Backed by an executive team of former founders and senior leaders from companies including Shazam, TrueCar, AdapTV, LiveRail, Amazon, Google, Meta, Microsoft, and Yahoo, Tatari continues to scale rapidly as TV advertising enters its next major era.
In this role, you will be responsible for a set number of large clients within Tatari’s ever-growing portfolio. You are committed to building strong client relationships and being seen as a leader by clients, driven by insight-led thinking and an in-depth knowledge of the clients’ business. You will use your superior management skills to work across internal departments to ensure that client needs are met. You will be working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, Performance Directors and Managers, etc.) across the portfolio of the companies we service. For our clients, Tatari is considered an extension to their business focused on their TV media program.
Responsibilities:
- Manage post-sales relationships for large client accounts as the primary contact and trusted advisor
- Listen to clients needs, as well as identifying unknown or unmet needs
- Work confidently in a fast-paced environment, reacting quickly to client requests while managing shifting timelines and priorities
- Collaborate with our Media Buying team on a weekly basis to ensure success and scale with TV campaigns
- Become an expert of all things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
- Spend time with clients (up to 10% travel) and building relationships with C-level executives
Qualifications:
- Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
- 4+ years in post-sales account management/client relationship support roles, including C-level interactions
- Proficient understanding of linear and streaming TV landscape
- Highly organized and detail oriented
- Ability to tell a story with data
- Ability to clearly communicate technical terms and concepts
- Great presentation and listening skills—you come prepared to every meeting
- You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson
- Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities
- Bonus: media agency experience in the realm of planning, strategy, and/or marketing science
Benefits:
- Competitive salary ($110,000K-140,000K/annually)
- Equity compensation
- Health insurance coverage for you and your dependents
- 401K, FSA, and commuter benefits
- $150 monthly spending account
- $1,000 annual continued education benefit
- $500 Newbie Productivity Perk
- Unlimited PTO and sick days
- Monthly Company Wellness Day Off
- Snacks, drinks, and catered lunches at the office
- Team building events
- Hybrid RTO of 2 days per week in office.
At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.
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