Senior Cloud Engineer

Take your career to new heights with Loopio! 🚀✨

We are seeking an experienced Senior Cloud Engineer to design, build, and support all aspects of our platform infrastructure. You will be joining the team of talented Engineers and Architects on the mission to support and enable our software development and machine learning/data teams to deliver cutting-edge features to our customers with high speed and confidence in an automated and repeatable process.

Our infrastructure is in constant evolution, leveraging the latest Cloud technology; compute, serverless, database, caching, deployments, and security. If you are a passionate engineer who always looks at opportunities to improve your mastery and enjoys working in a fast-paced collaborative environment, you will be successful in this role.

This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11 am to 7:30 pm IST.

💻 What You’ll Be Doing

• Building, maintaining, scaling, and hardening AWS infrastructure that supports current and future needs of our platform

• Maintain and improve the security posture of Loopio’s infrastructure in order to protect customer data

• Collaborate closely with InfoSec, Architect and Engineering teams to find the best solution for services on the AWS platform

• Automating manual tasks, allowing the team to continue to focus on moving forward: improving our security posture, evaluating new technologies, and helping launch exciting new features

• Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, and improved process

• Project based work including software upgrades, centralized logging, automated monitoring, automated configuration management, load testing, exploring alternative tools to incorporate into the environment, etc.

• Mentor and coach others, providing technical guidance and helping build an environment of knowledge-sharing and candid feedback

• Playing a supporting role by joining Incident Response and on-call rotations

• Improve both our incident response by simulating failure scenarios, and disaster recovery processes

✨ What You’ll Bring to the Team

• 5+ years of experience in a high-growth agile software development environment

• A focus on automation and reducing toil

• Leadership within the team, expressing candor & curiosity

• Ability to operate independently and collaborate effectively across Engineering teams as well as cross-functionally towards achieving the same goal

• Experience with AWS and AWS services (EC2, RDS, Route 53, VPCs, etc) and Azure

• Strong understanding of Immutable Infrastructure and Infrastructure as Code (Terraform)

• Experience with monitoring tools (CloudWatch, Datadog, etc.)

• Solid understanding of best practices for delivery of cloud-based managed applications at a global scale (e.g. DevOps, SRE, continuous delivery).

• Experience with containerization technology (Docker, ECS, Fargate)

• Passionate about continuous improvement and promoting a culture of feedback driven by data and key metrics.

• Experience building and supporting high-performance / high-availability platforms with a microservices architecture

• Experience with Jenkins (CI/CD pipelines)

• Experience with centralized configuration management tools, such as Chef and Ansible

Where You’ll Work 📍

• Loopio is a global company, HQ’d in Canada, that embraces flexible and effective work models. While many of our teams operate remotely, this role is part of a new, strategic product team that will work in a hybrid model to accelerate innovation and foster deep collaboration.

• This hybrid role will likely be based in one of our key India hubs: Ahmedabad, Bangalore, Mumbai, or Pune, with the expectation of working from our co-working space 3 days per week. This approach is intentionally designed to give you the best of both worlds: high-impact, in-person collaboration with your team to drive impactful product initiatives, and the flexibility of focused work-from-home days.

• Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).

• Our India/UK hub employees work according to business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration.

• You’ll collaborate with your immediate team in person and with our global teams virtually across the UK, Canada, and the US (we’re just a Zoom call and Slack message away!), with core sync hours and focus time for headsdown work 🙇🏾 during the workday

• We encourage balancing synchronous and asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ❤️ Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations

• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We’ll set you up with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up for your remote days.

• You’ll be joining a supportive culture that offers the best of both worlds: deep connections built in a collaborative office environment and the flexibility of a global, virtual-first company.

• Enjoy the camaraderie and energy of a dedicated office space, complete with snacks, beverages, and amenities to fuel your day. Your team will also have a dedicated social budget for welcome lunches and other activities

• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.

• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. 

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.