Senior Community Manager
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About the Role
We’re looking for a proactive, culturally tuned-in Senior Community Manager to join our growing social media team. This role is ideal for someone who lives and breathes online culture, understands the nuances of digital communities, and can bring a brand’s personality to life through meaningful, real-time engagement.
As the voice of the brand, you’ll be responsible for cultivating and managing vibrant online communities across platforms, fostering authentic connections with audiences, and ensuring every interaction reflects the brand’s tone, purpose, and values.
Responsibilities:
- Define and implement engagement strategy, tone of voice, and response frameworks.
- Oversee moderation, publishing, and proactive/reactive engagement across all channels.
- Manage team requests, schedules, and priorities while ensuring smooth coordination with other departments.
- Identify and engage in relevant conversations to grow advocacy and share of voice.
- Manage community sentiment and provide actionable insights to improve positivity.
- Maintain and update FAQs, escalation rules, and brand response guidelines.
- Detect and report UGC, impersonation accounts, and potential crises.
- Deliver clear weekly reports on performance, sentiment, and community insights.
- Support global campaigns through moderation and reporting across multiple languages.
About you
The essentials:
- Minimum 3-4 years of hands-on community management experience for major brands.
- Fluent Arabic with strong written English; able to adapt tone and nuance across both.
- Skilled in sentiment analysis, escalation, and social listening.
- Proficient in Sprinklr; Emplifi or equivalent tools are a plus.
- Strong organizational skills, analytical mindset, and clear communication.
- Ability to turn community insights into actionable recommendations.
#LICM1
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
