Senior Customer Success Manager

This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).

We are building the future of marketing by rewarding our community of over 60 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.

At Almedia, you’ll:

• Own way more, way earlier — you’ll be trusted with responsibility fast.

• Push harder, get further — this isn’t a 9–5. We highly reward intensity.

• Join a rare environment — you will work with ambitious high-speed, high-ownership people.

• Fully present — we’re 5 days a week in the office to build the energising momentum we need.
  

We’re looking for a Customer Success Manager who will act as a strategic advisor for our clients, ensuring they maximize the value of Almedia’s rewarded ecosystem while driving long-term retention and revenue growth.

What You'll Do 🎯

• Drive Strategic Consultation: Serve as a trusted advisor, guiding clients through campaign setups and sharing industry-specific insights to optimize their performance.

• Master Campaign Analysis: Lead continuous performance tracking and data analysis to meet key KPIs and ensure measurable client success.

• Execute Growth & Upselling: Identify expansion opportunities within client portfolios to increase ad spend and drive revenue for both the client and Almedia.

• Mitigate Risks: Proactively use data to identify potential issues, collaborating with BI, Fraud, and UA teams to solve complex problems swiftly.

• Provide Market Intelligence: Deliver competitive analysis and industry trend reports to keep clients ahead of the curve in the digital advertising landscape.

What You'll Bring 💡

• Consultative Expertise: Experience in account management or business development, specifically focused on building deep, long-term client relationships.

• Analytical Proficiency: A strong ability to use analytics tools and data-driven insights to shape strategy and troubleshoot technical integrations.

• Industry Knowledge: A solid understanding of the Ad-Tech, gaming, or app industry landscapes and digital advertising best practices.

• Communication Skills: The ability to explain complex data and technical concepts clearly and persuasively to stakeholders at all levels.

• Bonus: Experience with digital advertising tracking tools or a background in high-growth startup environments.

What Makes You a Great Fit 🌟

• Own Everything: You are a proactive "game-changer" who takes full ownership of the client journey, from initial strategy to long-term growth.

• Raise the Bar: You are a natural problem-solver who thrives on high standards and uses creative solutions to turn risks into opportunities.

• Move Fast: You are adaptable and growth-oriented, excited to contribute ideas that help scale our Customer Success team in a fast-paced environment.

Why Almedia? 🚀

• Own Our Growth: We offer all Berlin-based employees equity in Almedia to truly be a part of our success.

• Scale With Almedia: Grow alongside a startup that has been profitable from day one.

• Central Berlin Office: Work from a fully-stocked modern office built for collaboration, accessible from all around Berlin.

• Other Benefits: Transport subsidy, breakfasts and lunches, language learning, Urban Sports Club, and more.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.