Senior Customer Success Manager

Gruve Tokyo Prefecture, Japan 2d ago

support

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

As a Senior Customer Success Manager, you will play a pivotal role in ensuring the success of Gruve’s customers in Japan. You will manage key customer relationships with customers to drive successful adoption and implementation of Gruve’s services and solutions. You will also collaborate closely with customers in Japan and global Gruve teams to align local execution with global strategy.

Key Responsibilities

Customer Success & Relationship Management:

Serve as the primary point of contact for NESIC and other strategic customers in Japan.
Build and maintain strong relationships to ensure long-term customer satisfaction and success.

Solution Implementation:

Lead the first successful implementations of Gruve’s services and solutions with NESIC.
Coordinate technical and business resources globally to ensure smooth project delivery.

Strategic Collaboration:

Partner with Cisco Japan on Security and AI POD Solutions, aligning joint go-to-market and execution efforts.
Identify opportunities to introduce Gruve’s global offerings into the Japanese market.

Marketing & Enablement:

Support the management of Gruve Japan’s website and marketing collateral.
Localize and adapt Gruve’s global solution materials for the Japanese audience.

Program Coordination:

Act as the bridge between Gruve’s global teams and Japan-based customers.
Coordinate internal and external stakeholders to deliver a seamless customer experience.

Basic Qualifications

5+ years of experience in customer success, account management, or program management in IT or enterprise software.
Proven ability to manage enterprise customers and ensure successful solution adoption.
Strong communication and relationship-building skills in both Japanese and English.
Solid understanding of cloud, AI, or cybersecurity technologies.
Experience coordinating cross-functional teams across global and local organizations.

Preferred Qualifications

Background in AI, data, or security solution implementation projects.
Prior experience in a start-up or fast-growing global company environment.
Demonstrated ability to develop and localize customer-facing content or marketing materials.
Bachelor’s degree in related field (or equivalent experience).

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.