What is the salary for this Senior Customer Success Manager, North America role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Didomi.

Where is this Senior Customer Success Manager, North America position located?

This is an on-site position at Didomi located in New-York, United States, North America.

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Didomi is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Didomi.

Senior Customer Success Manager, North America

Didomi New-York, United States 1 day ago

support

We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products.

In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!

Job Responsibilities

Own and manage assigned relationships within our growing portfolio of clients across North America

Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews

Capture and share product feedback with our engineering and product teams

Demonstrate an interest in gaining technical expertise related to our products and offerings

Report to the client services team to establish and meet account management goals and objectives

Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results

Staying up to date in the changing landscape of data privacy regulations

Qualifications

Significant experience working in a client-facing services role

Exceptional client management skills

Strong project management experience

Ability to manage conflicting priorities and meet deadlines

Demonstrates a high degree of initiative and ownership

Exceptional written and verbal communication skills

Ability to be flexible and adaptable in high-intensity situations

Enthusiasm for working in a cross-cultural team with clients across multiple countries

Technical & Analytical Skills

Basic understanding of digital advertising and operations

Ability to understand technical concepts and components of digital websites

Experience using complex datasets to track performance trends, identify anomalies, and determine root causes

Experience running analyses and presenting insights back to clients in a clear and meaningful way

Nice to Have

Experience using client-facing tools such as Zendesk, Slack, and HubSpot

Experience using internal tools such as Salesforce, Planhat, and Jira

Experience with JavaScript, HTML, and CSS (strongly encouraged)

Customer-facing experience with publishers or digital media companies

Experience using AI productivity tools

Recruitment process

HR Screen (15 minutes)

Hiring Manager Interview with our Senior Director, Client Services (30 minutes)

ITW with our VP, Global Sales & Customer Success (30 minutes)

Take-home Case Study

Case Study Presentation

Final Interview with a Founder (30 minutes)

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