Senior Data Analyst (Operations)
Veriff
Estonia (Remote), Spain (Remote)
14h ago
data
About the job
As a Senior Data Analyst – Operations & Analytics, you’ll be the strategic analytical partner to our Internal Operations leadership. You’ll take on some of Veriff’s most mission-critical challenges — supporting operational excellence, scaling verification processes, and uncovering insights that shape how we grow. This is a strategic high-impact role. You’ll help elevate how data is used in our Ops organization — not just to describe what’s happening, but to shape what should happen next.
Why This Role Matters
This isn’t your average analytics role — you’ll influence how Veriff scales and delivers trust at a global level. If you're a sharp analyst who thrives at the intersection of strategy, data, and operations, we’d love to meet you.Your Impact
You’ll Help Us Protect Honest People Online By:- Empowering Internal Operations, including Verification Operations and QA leadership with dashboards, alerts, and decision-ready insights
- Define and monitor KPIs that capture efficiency, quality, and throughput across verification workflows
- Identifying performance bottlenecks, operational risks, and opportunities for improvement
- Designing proactive analyses that support SLA adherence
- Building self-serve analytics capabilities and defining scalable, trusted operational metrics used across the company
- Onboarding and coaching stakeholders in data fluency across non-analyst roles
- Representing the analytical voice in cross-functional operations initiatives
- Own dashboards that track real-time and historical performance (e.g. queue size, verification time, failure rates)
- Conduct deep dives into key issues (e.g. error spikes, customer service performance, session time)
- Collaborate with Verification and QA Leads to build scalable, actionable reporting structures
- Create alerting systems to flag anomalies early and ensure SLA risks are escalated promptly
- Ensure high data quality and consistency in metric definitions across tools and teams
- Partner with Data Analysts and Analytics Engineers to enhance internal BI infrastructure
- Have 4+ years of experience in analytics
- Are highly skilled in SQL and have a working knowledge of Python, with a strong drive to grow further
- Can turn analytical complexity into clarity — visually and verbally (e.g. in Tableau)
- Know how to align data initiatives with stakeholder needs and operational outcomes
- Have a track record of proactive problem-solving, not just reactive reporting
- Thrive in fast-paced, ownership-driven environments
- Bring empathy, curiosity, and a user-focused mindset to cross-functional collaboration
- Have experience with dbt or similar modern data tooling
- Have led the development of analytics solutions for large-scale Ops or service teams
- Have advanced Tableau skills for storytelling and dashboard design
- Have driven workforce planning or supported large-scale service operations
- Have strong Python skills.
Veriff is solving the online identity crisis — empowering trust in the digital world through secure, scalable identity verification. We work with some of the world’s most innovative companies, protecting millions of users globally.
- One day per year to dedicate to a charity of your choice
- Full flexibility to work from home or our pet friendly offices
- Stock options that ensure you share in our success
- Extensive medical, wellness and L&D coverage to ensure you're feeling great physically and mentally
- Sabbatical of 4 weeks after five years of working with the company
With backing from investors such as Accel, IVP, Tiger, Taavet Hinrikus, Ashton Kutcher, and Paul Buchheit, and having received unicorn status, we're well positioned to achieve our mission. However we need people like you to ensure it happens. Be a force for good and join Veriff!
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you.
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.
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