Senior Data Scientist - Customer Experience
$180k - $212k USD
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Data Science is an integral component of Coinbase’s product and decision making process: we work in partnership with Product, Engineering and Design to influence the roadmap and better understand our users. With a deep expertise in experimentation, analytics and advanced modeling, we produce insights which directly move the company’s bottom line.
Customer support interactions at Coinbase are high stakes - when something goes wrong, a customer's assets are on the line. We want to prevent the bad experiences that lead to human support interaction. This role will focus on root-causing support contacts to identify what went wrong in the product, quantify how many users experienced the same friction without contacting support, and partner with product teams to fix underlying quality issues. You will build causal and AI models to measure the full spectrum of negative product experiences across the Coinbase product suite.
What you'll be doing:
- Conduct analysis and deep dives on ambiguous problems for our business. Your work will result in insights and recommendations that guide the team’s decision making.
- Act as owner for a broad scope of data and metrics, from core logging to presentation of data visualizations.
- Guide code reviews, provide SQL and Python expertise, and create well-maintained ETL jobs.
- Maintain a high bar for statistical rigor on your team. Ensure that we’re conducting experimentation and causal analyses that build confidence with your stakeholders.
What we look for in you:
- A BA/BS in a quantitative field (ex Math, Stats, Physics, or Computer Science) with ≥5+ years of relevant experience or a PhD in a quantitative field with with ≥3+ years of relevant experience
- Demonstrated experience in driving impactful data science projects that tackle ambiguous problem spaces.
- Ability to influence external stakeholders by synthesizing data learnings into compelling stories.
- Practical expertise in applying complex modeling frameworks to practical business problems.
- Professional experience using SQL and Python.
- Experience working with digital products in an iterative development cycle.
- Demonstration of our core cultural values: clear communication, positive energy, continuous learning, and efficient execution.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
Disclaimer: Applying for a specific role does not guarantee consideration for that exact position. Leveling and team matching are assessed throughout the interview process.
ID: P69292
Pay Transparency Notice:Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
Annual base salary range (excluding equity and bonus):
$180,370—$212,200 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com