Senior Director (Client Services)

In this role you will serve as enterprise leader and GM-style owner for a major client portfolio or business unit. Sets long-term strategy, drives revenue and retention at scale, and builds an operating structure that enables client-led growth and operational excellence. Shapes enterprise investment, innovation, and client experience strategy.

Key Duties/Responsibilities:

• Shape long-term service strategy, client experience design, and operational vision

• Lead enterprise-level client programs, revenue performance, and margin optimization

• Influence senior executives internally and externally to advance growth objectives

• Oversee organization design, leadership development, and succession strategy

• Govern risk, resource allocation, and investment across portfolio

• Lead transformation initiatives to scale operations and modernize capabilities

• Serve as voice of major client accounts in enterprise planning and road-mapping
   

Knowledge, Skills, & Abilities: 

• Expert knowledge of enterprise client strategy, market dynamics, and portfolio economics

• Applies long-range strategic planning and vision-setting capabilities

• Executive influence across business units and external partnerships

• Uses advanced financial acumen for portfolio investment and performance leadership

• Leads innovation and transformation with strong change-leadership capability

• Advanced risk management and strategic foresight

Qualifications

Education:

• Bachelor's degree in a discipline related to functional work Bachelor's degree in a discipline related to functional or in a related discipline.

• Master's Degree (preferred) 

Experience:

• 11+ years leading large teams and leaders that support complex portfolios

• 13+ years client services/account-focused leadership

Additional Information

RRD's current salary range for this role is $141,000 to $225,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

About the Company

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.