Senior Engineering Manager - Circularity Customer team

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

We are looking for a Senior Engineering Manager to join our Circularity Order Lifecycle team and lead 7 talented engineers (2 frontend, 5 backend) who are making circular tech consumption effortless.

We're the team behind Back Market's Trade-in program, thesystem that lets customers exchange their old devices for cash toward their next refurbished purchase. It's a win-win-win: customers get more purchasing power, refurbishers get quality supply, and the planet gets a break from unnecessary e-waste.

As a senior EM in our Bureau of Technology (BoT), you'll have influence beyond your immediate team, contributing to engineering standards, cross-tribe initiatives, and the development of other engineering leaders.
You'll be part of a technical organization of about 300 people who are sabotaging the "new tech" mindset one feature at a time. This role combines people leadership with technical contributions and project management.

To know more about our engineering teams :

• A video of our CTO: https://bit.ly/3Vf6k9o

• Our company purpose: http://bit.ly/3OsScpl

• Our engineering blog: https://bit.ly/3ASJNID
  

Your mission:

You'll ensure that trade-in becomes the obvious choice for our customers and sellers, making circular commerce as smooth as possible. Your team owns the trade-in experience from the moment an order is placed by a customer, until it's paid out to them and received by a refurbisher.

Team Leadership:

• Lead and grow a collaborative team of 7 engineers who ship great software that customers and sellers love

• Develop your team members through ongoing coaching, mentoring, and creating a learning environment

• Create a team environment where everyone feels they belong, are challenged, and are supported to do their best work

• Establish open communication and a culture of feedback between team members

• Support delivery proficiency by removing impediments, finding improvements, and facilitating effective decisions

Strategic Impact & Cross-Functional Collaboration:

• Collaborate with product peers and other groups to align team objectives with company initiatives and to promote trade-in's mission throughout Back Market

• Contribute to engineering-wide initiatives and discussions about standards, practices, and technical direction

• Partner with other engineering managers and tech leads to drive cross-team initiatives

• Contribute to organizational planning and help shape the future of our engineering organization

• Influence engineering culture and best practices beyond your immediate team

Technical Ownership:

• Work in an agile "build it and run it" environment where your team builds, launches, monitors, and supports what they own

• Ensure customers and sellers complete the trade-in journey successfully without friction

• Guide technical decisions while empowering your team to own solutions

• Be hands-on when needed, leveraging your technical background to unblock and support the team

You’re a good fit if you have :

• A strong engineering experience and proven track record in engineering management or equivalent leadership roles

• A proven track record of growing, developing, and guiding people and teams

• Experience in influencing across teams and collaborating with senior stakeholders

• An enthusiasm about reaching new levels of effectiveness and quality with your team

• Openness to receiving and giving feedback in a safe workplace

• Interest in working where leaders support their teams by removing impediments and enabling great work

• Strong verbal and written communication skills in English

• Experience working in agile development teams and "build it and run it" environments
  

Recruitment process :

* Recruiter interview with our tech talent acquisition manager (30mn)

* Management Principles Interview with your Manager and one fellow EM (60mn)

* Technical interview with 2 members of the tech team (90mn)

* Stakeholders interview with 2 of your main stakeholders (60mn)

* Back Market values interview with 2 members of the Exec level (30mn)

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.