Senior Identity and Access Management Senior

• Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.
• Assist in provisioning and deprovisioning access to systems, applications, and resources.
• Perform regular reviews of user access to ensure compliance with security standards.
• Respond to and resolve basic identity and access management issues and inquiries in a timely manner, collaborating with other team.
• Ensures that requests for access rights are processed according to contractual deadlines and in a correct manner.
• Perform password reset
• Respond to phone calls from clients, providing assistance and answering inquiries professionally and efficiently.
• Ensures weekend and holiday standby when required

Qualifications

• Experience or training in a related technical or IT support role.
• Proficient with Microsoft Office tools.
• Familiarity with Active Directory, RSA and HID platforms (MFA).
• Basic knowledge of Azure Entra ID and Microsoft 365 (O365).
• Methodical, detail-oriented, and able to perform repetitive tasks with precision.
• Strong interpersonal and communication skills, especially by phone.
• Ability to prioritize tasks, work under pressure, and maintain a professional attitude.
• Fluent in French (B2 level) and English (B1 level minimum).