Senior IT Engineer - Dallas
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
You're an ingenious, driven, flexible IT expert, cool-headed even in the face of pressure, dedicated to empowering every Zipline team member for peak performance. Problem-solving is your forte. No matter how complex the tech challenge, you tackle it with ease, leaving smiles in your wake. You thrive on exploring new software and hardware, staying abreast of the latest tech developments in both business and personal spheres. Always available to lend a hand at a moment's notice, you adeptly manage shifting priorities. A valued team player, you contribute insights across a spectrum of topics, yet can also independently tackle tasks when necessary. Embracing variety in your daily duties, you engage with customers through diverse communication channels, forging connections and understanding the unique tech requirements of each individual within the office.
What You'll Do
- Troubleshoot all IT-related topics and in-depth research to find the best technical solutions.
- Administer a wide variety of SaaS apps; provision/modify/remove access as needed.
- Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software.
- Partner with all business units and collaborate on projects.
- SaaS account management with an eye on security and cost evaluations.
- Communicate effectively and concisely to the entire company.
- Support a global workforce, partnering with overseas IT teams, both employees and consultants.
- Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
What You'll Bring
- A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
- 5-star customer service mindset.
- Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.
- Excellent teamwork skills.
- Familiarity with macOS, Windows, Linux, iOS, and Android devices.
- Ability to administer G-Suite for day-to-day operations
- Experience working with SSO (Okta, OneLogin, etc.).
- Capable of managing AV hardware and software, including Google Meet and other video conferencing software.
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
- Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.
What Else You Need to Know
The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!