Latitude Inc

Senior IT Field Service Engineer (Commercial MSP)

Latitude Inc Rockville, MD 8 days ago
engineering
Position Summary:

The Senior IT Field Service Engineer is a hands-on, customer-facing technical professional responsible for delivering onsite IT support, infrastructure services, and advanced troubleshooting for commercial clients. This role is ideal for a seasoned engineer with Managed Service Provider (MSP) experience who thrives in dynamic environments, supports multiple client sites, and serves as a trusted technical resource. This position features a combination of remote work and local Dc Metro area travel.

Responsibilities:

  • Provide advanced onsite and remote technical support for commercial clients across multiple locations
  • Install, configure, maintain, and troubleshoot servers, workstations, network devices, and peripherals
  • Support Microsoft environments including Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure AD
  • Diagnose and resolve complex issues related to networking (LAN/WAN, firewalls, VPNs, switches, wireless)
  • Perform system upgrades, migrations, patching, and hardware refresh projects
  • Serve as an escalation point for Tier II/III issues and mentor junior field engineers
  • Document configurations, procedures, and resolutions in ticketing and documentation systems
  • Work closely with internal service desk, project teams, and account managers to ensure SLA compliance
  • Maintain a high level of professionalism and customer satisfaction during onsite engagements
  • Participate in on-call rotation and after-hours support as needed
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