(Senior) IT Support Engineer
About Us
Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.
In just four years, we have raised a total of $370 million and have built a world-class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 18 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.
We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.
Our unwavering commitment to innovation has firmly established us as a global industry pioneer.
Are you up for the challenge?
Position Overview
We are seeking an energetic IT Support Engineer to join our IT & Security team. You will be the frontline technical resource for users, managing day-to-day IT support, access provisioning, and onboarding/offboarding. You’ll work with modern cloud technologies, support diverse teams across multiple locations, and participate in IT and security projects. Eindhoven-based candidates may also provide local on-site support for office infrastructure. This role suits someone curious, communicative, and positive, who thrives in a dynamic, fast-paced environment.
Key responsibilities:
User Support & Troubleshooting
Provide 1st and 2nd line support for hardware, software, and connectivity issues.
Support Windows, MacOS, Microsoft 365 applications, VPN, and authentication problems.
Respond to user inquiries via email, chat, phone, or in-person.
Access Management & Provisioning
Manage user accounts, permissions, and groups in Microsoft EntraID.
Process access requests, password resets, and account unlocks.
Ensure access compliance with security policies.
Onboarding & Offboarding
Coordinate IT onboarding/offboarding (account setup, hardware, access, asset recovery).
Conduct IT orientation sessions and maintain documentation of procedures.
Device & Asset Management
Manage device lifecycle using Microsoft InTune and track IT assets.
Coordinate hardware repairs/replacements and support mobile device management.
Projects & Infrastructure Support
Participate in IT and security projects, implementing system improvements and new technologies.
Document procedures, create knowledge base articles, and assist with testing and rollout of new tools.
Local Infrastructure Support (Eindhoven-based)
Provide on-site support for employees and office infrastructure.
Maintain WiFi, basic networking, printing services, and meeting room technology.
Serve as local point of contact for facilities and vendors.
Qualifications:
Required
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2–5 years of hands-on IT support, helpdesk, or similar experience.
Experience with end-user support, troubleshooting, Microsoft 365, Windows environments, and ticketing systems.
Strong problem-solving, organization, and communication skills.
Fluent in English.
Based in/near Eindhoven.
Preferred
Linux experience (Ubuntu, CentOS, Red Hat) and basic scripting (PowerShell, Bash, Python).
Familiarity with cloud platforms (Azure, AWS), Jira/Confluence, and ITIL Foundation.
Knowledge of security best practices, startup/tech environment experience.
Location
We offer a flexible working arrangement with options to work full time on-site or in a hybrid mode from our office in Eindhoven, Netherlands.
What we offer
This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares.
An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.
At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.