Senior IT Support Engineer Level 3 (MSP - Azure & Networking)

Full-time | Remote | CST Coverage

We’re hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

What You’ll Do

• Handle escalations from Level 2 engineers.
• Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.
• Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.
• Mentor Level 1–2 engineers, ensuring best practices.
• Document escalations, infra changes, and project work.
• Contribute to migrations and enterprise initiatives.

Requirements

• 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
• Strong Azure expertise (resources, policies, automation).
• Advanced networking (firewalls, routing, VoIP troubleshooting).
• Active Directory, Windows Server, Microsoft 365.
• Excellent English for client-facing support.
• Bonus: Mac support, ConnectWise/Datto familiarity.

Benefits

• Weekdays: Noon–8pm CST
• One weekend day: 8am–5pm CST
• Days off: One weekday + one weekend day (2 total)
• Device provided