Senior / Lead Scrum Master
THE POSITION:
We are seeking a highly motivated Senior or Lead Scrum Master / Project Manager with strong Agile delivery skills and a deep understanding of the Pharmacy Benefit Management (PBM) industry. This hybrid leadership role is responsible for driving the successful delivery of complex healthcare technology initiatives by guiding Agile teams, managing cross-functional projects, and ensuring alignment with regulatory, clinical, and business goals.
The ideal candidate has a strong grasp of Agile frameworks (Scrum, SAFe), experience in healthcare or PBM systems (claims, formulary, portals), and a track record of delivering high-impact, multi-stakeholder projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Agile Leadership:
- Lead Agile ceremonies for one or more Scrum teams: sprint planning, reviews, retrospectives, daily stand-ups, and backlog refinement.
- Coach teams and stakeholders on Agile best practices to improve team performance and delivery cadence.
- Support Product Owners in backlog management, story definition, and release planning.
- Drive continuous improvement efforts by analyzing Agile metrics (velocity, cycle time, etc.) and removing delivery blockers.
Project Management:
- Manage the full lifecycle of PBM or healthcare-related technology projects from initiation through deployment.
- Develop and maintain detailed project plans, timelines, risks, and resource forecasts.
- Track project performance and escalate risks, dependencies, and issues to leadership in a timely and effective manner.
- Coordinate across clinical, operations, analytics, product, and development teams to ensure alignment and timely delivery.
- Manage stakeholder expectations and maintain clear, proactive communication across business and technical teams.
Industry-Specific Focus (PBM):
- Collaborate with SMEs to understand PBM workflows such as claims processing, formulary management, provider/member portal enhancements, and CMS compliance.
- Ensure project deliverables meet regulatory and audit requirements (e.g., HIPAA, CMS, NCQA).
- Support integration efforts involving eligibility files, EHR systems, or payer/provider data exchange.
Data & Reporting:
- Track KPIs, and support performance monitoring.
- Build JIRA dashboards and reports to provide transparency into team and project status.
Qualifications
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor’s degree in Computer Science, Information Systems, Healthcare Informatics, or a related field.
- 5–8+ years of experience as a Scrum Master, Agile Project Manager, or related role in a healthcare or PBM environment.
- Advanced knowledge of Agile methodologies (Scrum, SAFe) and traditional project management practices.
- Strong experience with JIRA, Confluence, and Agile project tracking/reporting tools.
- Demonstrated experience in managing complex, cross-functional initiatives in a regulated industry.
- Exceptional interpersonal, communication, facilitation, and stakeholder management skills.
PREFERRED QUALIFICATIONS:
- Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or PMI-ACP certification.
- PMP or PRINCE2 certification is a strong plus.
- Experience working on PBM systems such as adjudication engines, MTM platforms, prior authorization tools, or formulary management systems.
- Familiarity with CMS Part D guidelines, HIPAA regulations, and healthcare interoperability standards (e.g., HL7, FHIR).
- Experience with Release Train Engineering or large-scale Agile transformation programs.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.