Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
Role Summary
The Senior Integration Specialist owns the technical onboarding , new integration / integration update and operational readiness for top affiliate advertisers and networks. This role ensures that integrations are accurate, scalable, and auditable.
Key Responsibilities
1) Online Affiliate & Other New Integrations
Lead end-to-end integration projects: discovery/technical requirements checklist, implementation plan, QA & testing, go-live, and post-launch monitoring.
Upkeep repeatable integration playbooks and standard approaches to onboarding across multiple partners and integration patterns.
Coordinate milestones and stakeholders (affiliate partners/networks, internal engineering, product, analytics, finance), maintaining clear delivery cadence and documentation.
2) Production Support, Troubleshooting, and Escalations
Triage integration issues, run root-cause analysis, coordinate fixes, and mitigate operational impact for production incidents.
Monitor integration health and data consistency; proactively identify anomalies (drops in conversion signals, mismatches in values, partner-side failures).
Partner with product/engineering to stabilize and improve integration reliability.
3) Process Excellence and Enablement
Maintain high-quality technical documentation: integration specs, testing scripts, edge cases, and runbooks.
Identify and implement automation and process improvements (templates, QA checklists, monitoring dashboards, partner self-serve documentation).
Mentor junior team members; set standards for integration quality, operational discipline, and partner communications.
Required Qualifications
5+ years in affiliate operations, partner integrations, tracking implementation, marketing ops, or a closely related integration role.
Fluency in professional English and Chinese (both written and spoken)
Familiarity with web/mobile measurement concepts (cookies, attribution windows, deduplication, fraud controls), and privacy constraints affecting tracking resilience
Experience with affiliate platforms/networks and Marketplace merchant Affiliate Program
Demonstrated hands-on experience implementing and troubleshooting:
1) Tracking Set up: S2S/postback tracking and pixel-based tracking. Mobile measurement partner (MMP) integrations, Offerwall and event/postback configurations (e.g., in-app event postbacks / S2S events)
2) Integration Logic: data transformation, ETL/ELT patterns, and technical documentation
Working knowledge of API-based integrations and integration lifecycle practices (requirements, testing, documentation, monitoring).
Strong analytical and troubleshooting skills; ability to isolate issues across web/app flows, partner systems, and tracking platforms.
Competence with data tools, including SQL, spreadsheets, and BI dashboards (e.g., investigating conversion drops, reconciliation, anomaly detection).
High ownership and stakeholder management ability across technical and non-technical teams (engineering, marketing, finance).
ShopBackers' DNA
- Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
- Hunger - We value hard work, and having relentless drive.
- Speed - We move fast and have a bias for action, all to deliver maximum impact.
- Impact - We focus on results, always aiming for the best possible outcomes and timelines.
- Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
- Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on your performance.
- Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
