Senior Manager - Retirement Digital Solutions
The Retirement Solutions Manager plays a pivotal role in shaping how TAL brings modern, meaningful retirement solutions to life. Sitting at the intersection of digital, product and partnership, this role helps translate TAL’s purpose into experiences that genuinely support Australians as they prepare for the next stage of life. By designing and evolving retirement operating models that deliver clarity, value and ease, the role enables TAL to remain market‑leading and partner of choice, making a real difference to the financial confidence and long‑term wellbeing of members and retirees.
In this role you will:
- Design and deliver scalable retirement operating models that enable market‑leading partner solutions.
- Shape seamless end‑to‑end retirement services by integrating digital, administration and registry ecosystems.
- Advance differentiated digital experiences that improve partner and member engagement while meeting governance standards.
- Partner with funds and wealth platforms to co‑create fit‑for‑purpose retirement solutions that deliver mutual value.
- Expand TAL’s retirement capability through strategic vendor partnerships and industry collaboration.
- Enable confident market adoption by clearly articulating TAL’s retirement service models in partner and tender engagements
Qualifications
Minimum 8 years’ experience in superannuation or wealth management, with a strong working understanding of retirement products and the regulatory environment.
Proven experience delivering end‑to‑end projects, using structured delivery methodologies and comfortably managing multiple priorities in a fast‑moving environment.
Demonstrated ability to design and implement service models and digital capabilities, including working effectively with external partners and vendors.
Strong stakeholder engagement and influencing skills, with experience collaborating across business, technology, and third‑party teams to achieve shared outcomes.
Experience shaping customer journeys and digital experiences, using insight and analysis to improve member or customer outcomes.
Commercial and strategic mindset, with strong analytical and problem‑solving skills to support sound decision‑making.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.