Is the Senior Merchant Support Coordinator role at Shopback 2 remote?

The Senior Merchant Support Coordinator role at Shopback 2 is an on-site position located in Manila, Philippines.

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Senior Merchant Support Coordinator

Shopback 2Manila, Philippines1d ago

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead

Execute commercial rates setup and other operational tasks based on a set of SOPs reliably and accurately within SLAs

Understand merchant specific requirements and conduct checks accordingly

Monitor issues and conduct daily quality control tasks

Provide support for markets with accuracy and promptness to meet SLAs

Properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution

Support testing and QAs for new operations processes

Essentials to Succeed

1-3 years experience in an Operations role. Experience in e-commerce industry is an added advantage.

Maintain a thorough understanding of the latest SOPs and any updates or revisions

Strong attention to detail and Initiatives to clarify and understand changes and deviations of processes

Good communication skills with a strong customer focus

Basic analytical and troubleshooting skills. Able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis

Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!