Senior Onboarding Manager

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About the role 🚀 Location: Paris 9th, France Onboarding is one of the most important elements⁠ of customer success — as it brings the customer from the very first moment of signup, to the moment of “first success” with our service. As a Senior Onboarding Manager, your role is to ensure the satisfaction throughout this crucial stage of Bigblue key accounts, the most promising European D2C brands.  Coach and advise throughout a decisive moment 🤝 - You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance. - You share best practices with our customers and make sure they comply with our operational requirements and use our Saas product features effectively - You keep a close eye on our customers' first shipments and ensure that they run perfectly. - You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise Build trust to initiate long-lasting and successful relationships 🚀 - You educate the customer on the specifics of the Bigblue service to unlock value. - You are the leading expert on our product and the face of Bigblue for our onboarding customers. - Each client has unique needs and you help them effectively leverage our solution to achieve maximum impact for their business. - By stepping into our customer shoes, you remove blockers and set them up for success by leveraging Bigblue tools. Continuously upgrade Bigblue onboarding 📈 - You champion the needs of our customers internally to consistently improve the onboarding experience. - You track and report onboarding performance & satisfaction targets using appropriate metrics. - You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.