Senior Operations Analyst, CS
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE ROLEAs an Senior Operations Analyst for Commercial Services you’ll be:
Managing Commercial Services Operations
- Supporting the end-to-end operational management of Tide’s Commercial Services products and partnerships
- Monitoring operational performance across markets (including UK and India) and identifying opportunities for improvement
- Liaising with internal stakeholders and external partners on operational matters related to commercial services
- Managing operational workflows related to product onboarding, partner integrations, and member servicing
- Monitoring member queries, operational issues, and escalations related to commercial services products
Data Analysis & Process Improvement
- Analysing product performance, operational metrics, and member feedback to identify trends and improvement opportunities
- Creating dashboards and reports to track KPIs, SLAs, and operational performance
- Defining and implementing scalable processes and operational playbooks
- Continuously improving existing processes to enhance efficiency, automation, and member experience
Project & Product Operations
- Owning and delivering cross-functional operational projects related to new product launches or feature improvements
- Supporting the Product team during product launches, ensuring a smooth transition from development to operational readiness
- Driving GTM (Go-To-Market) readiness from an operations perspective
- Working closely with partner teams to ensure operational readiness for integrations and new services
Risk, Compliance & Partner Management
- Collaborating with Risk, Compliance, and Financial Crime teams to ensure adherence to regulatory requirements across markets
- Monitoring partner performance and maintaining operational SLAs
- Identifying potential operational risks and implementing mitigation strategies
Member Experience & Support Enablement
- Partnering with Member Support teams to analyse member queries and pain points
- Developing playbooks, guidelines, and support documentation
- Driving initiatives to improve first contact resolution and member experience
WHAT MAKES YOU A GREAT FIT
- You have 3+ years of experience in operations, consulting, fintech, or financial services
- You have experience managing products, partnerships, or operational processes in fintech or digital banking
- You are data-driven and comfortable using Excel and analytics tools to derive insights
- You are highly organised and able to manage multiple cross-functional projects simultaneously
- You have experience supporting product launches and operational scaling
- You are proactive and solution-oriented, constantly identifying opportunities to improve processes
- You have strong stakeholder management skills and can collaborate effectively with global teams
- You have excellent written and verbal communication skills in English
- You have strong attention to detail and problem-solving abilities
- You are comfortable working in a fast-paced and evolving environment
- Experience working with global markets (UK or Europe) is a plus
WHAT YOU’LL GET IN RETURN:
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
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TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.