Senior Operations Analyst

Nasoft is hiring a Senior Operations Analyst for one of our clients.

We are looking for a senior, impact-driven professional who will own operational performance analysis and process optimization across the organization. This role plays a critical part in driving execution excellence, scalability, and efficiency by translating operational data into actionable improvements and ensuring consistent delivery standards across teams.

Responsibilities

• Own end-to-end operational dashboards and reporting.
• Define, monitor, and refine operational KPIs including productivity, utilization, delivery timelines, SLAs, cost efficiency, and operational drivers of client retention.
• Translate data into clear, actionable recommendations for leadership and stakeholders.
• Lead workflow mapping and SOP design across departments.
• Identify operational bottlenecks and drive cross-functional process improvements.
• Measure, track, and report the impact of implemented operational changes.
• Establish and enforce quality standards and delivery benchmarks.
• Lead QA audits on execution quality, timelines, and communication standards.
• Identify systemic operational risks and implement preventative solutions.
• Own capacity planning and workload forecasting across teams.
• Run advanced “what-if” scenarios related to scaling, headcount, and demand.
• Partner with Finance and HR on efficiency planning and resource optimization.
• Own operational reporting across CRM, project management, and BI tools.
• Lead automation initiatives using low-code/no-code tools to improve efficiency.
• Ensure data consistency and operational visibility across all systems.
• Act as a trusted advisor to Operations leadership.
• Mentor junior analysts and support team capability building.
• Drive cross-team accountability through data transparency and performance tracking.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field.
• 3–5 years of experience in Operations Analysis, Performance Analysis, or similar roles.
• Advanced Excel and BI skills; SQL is a strong plus.
• Experience working in digital marketing agencies, startups, or service-based environments.
• Strong analytical thinking, communication, and stakeholder management skills.
• High ownership mindset with the ability to influence cross-functional teams.
  

Benefits

Benefits & Working Conditions:

◾ Working days: 5 days

◾ Working Hours: (From 9:00 am to 6:00 pm)

◾ Health and social insurance.

◾ Learning & Development.

◾ Gym Subscription Discount

📍 Location: El-Sheikh Zayed (Hybrid)