Senior People Operations Specialist

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

Our People Services team powers the employee experience by facilitating change and helping navigate the moments that matter. We achieve this by providing efficient, knowledgeable, and reliable service to employees throughout their entire GetYourGuide journey, ensuring a compliant and empathetic approach. To support us on this journey, we are seeking a dedicated People Operations Specialist to support our APAC employees. In this role, you'll be constantly learning and face new challenges daily, enabling you to enhance your HR skills and expertise across diverse areas of interest. This role is based in Bangkok, and reports into our central People Operations team in Berlin, Germany.

Your mission

• Act as the primary contact for our APAC employees*, providing expert guidance on region-specific HR processes and operational support throughout their journey at GetYourGuide - including onboarding and offboarding, relocation and visa support, insurance & benefits administration, partnering with local legal & tax consultants, and more.
• Champion operational efficiency by designing and maintaining sustainable, user-friendly, and effective HR processes that ensure local regulatory compliance and labor law requirements.
• Act as a liaison between employees and leadership in APAC, and our central business teams in Germany, ensuring smooth communication and alignment.
• Lead low-performance management processes, including Performance Improvement Plans and resulting actions (i.e. separations, severance, off-boarding).
• Provide support in resolving employment legal matters related to misconduct investigations, employee grievances, crisis management, and other employment law matters.
• Oversee local office operations for Bangkok, including coordinating catering and managing office vendor relationships.
• Collaborate with People Team stakeholders—such as People Partners, Payroll, People Relations, and People Systems—to deliver a seamless employee experience aligned with GetYourGuide's People strategy.

** Our APAC offices are located in Bangkok, Hong Kong, Sydney, and Tokyo.

Your toolkit

• You are an HR generalist with a university degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
• You bring at least 4-5 years of experience in People Operations (HR) within a dynamic, fast-paced and international environment.
• You are Fluent in English and Thai, both written and spoken, and comfortable communicating with stakeholders across different cultures and time zones.
• In-depth knowledge of Thai labor law and collaboration with external lawyers; labor law knowledge for our other APAC regions is a big plus.
• Experience with HRIS (preferably Workday), ticketing systems such as Jira (Service Desk) and Google Suite.
• Exceptional interpersonal skills: a people-oriented individual who understands employee needs and can effectively guide diverse stakeholders.
• You are highly organized, can manage priorities across multiple stakeholders and locations, and are comfortable reprioritizing in a high-velocity environment.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

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