Senior Platform Operations Specialist

CreatorIQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products, and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Senior Platform Operations Specialist

CreatorIQ is seeking a Senior Platform Operations Specialist to join our Services team and help drive operational excellence for high-profile international clients. In this senior, customer-facing role, you will not only execute day-to-day platform operations but also design scalable workflows, optimize processes, and guide junior teammates in delivering best-in-class managed services.

You’ll work at the intersection of data, technology, and customer operations – ensuring accuracy, efficiency, and a seamless experience across every engagement. Your expertise will help shape how clients adopt and leverage the CreatorIQ platform to achieve measurable impact in their influencer marketing programs.

In this role, you’ll get to: Lead and optimize daily platform operations and data workflows, ensuring high standards of accuracy, efficiency, and quality across CreatorIQ systems.

• Design, document, and improve operational workflows tailored to customer needs - creating scalable processes that support long-term client success.

• Maintain CRM structures, manage tagging taxonomies, streamline campaign setup, and oversee complex custom data reporting.

• Oversee and quality-check large or complex data operations, including imports, data migrations, audits, and compliance reviews.

• Provide operational recommendations to clients and internal teams, advising on platform best practices, data structure strategy, and workflow design.

• Partner closely with product and engineering teams to champion user experience improvements, and contribute to feature enhancement discussions.

• Support and mentor junior team members, offering guidance on execution, QA workflows, data handling techniques, and CreatorIQ platform capabilities.

• Lead client meetings, operational syncs, and cross-functional discussions in English with global internal and external stakeholders.

Who you are and what you’ll need for this position:

• 4+ years of experience in platform operations, data operations, influencer marketing or managed services.

• Proven ability to design, optimize, and document workflows that improve accuracy, speed, or scalability.

• Strong analytical skills and hands-on experience in data cleansing, transformation, and reporting.

• Proficient in Google Sheets / Excel, with the ability to build pivot tables, and advanced reports.

• Solid understanding of social platforms (Instagram, YouTube, TikTok) and influencer marketing performance metrics.

• Experience mentoring junior teammates or supporting team knowledge development is a strong plus.

• Excellent English communication skills, with a track record of leading client-facing conversations and managing complex requirements.

• A proactive, structured problem-solver who thrives in collaborative, data-driven environments.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.

• Guidance: utilize our learning platform, Easyllama, to get the training and tools you’ll need to become successful here from your first day with us.

• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

Who we are:

CreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.