Rover.com

Senior Product Designer, Training

$141k - $179k
Rover.com Seattle 1 day ago
design
Who we are: 
Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

About the team:
Our Product Design team is a collaborative group of designers and researchers working together to deliver seamless customer experiences across Rover's platform. We partner closely with product management, engineering, data, operations, brand, and accessibility to build experiences that are intuitive, scalable, and customer-focused across web, iOS, and Android.

This role will sit within (and be deeply connected to) our Training line of business — supporting how customers discover, book, and experience training, and how trainers deliver high-quality services through Rover. You’ll be the dedicated designer for this business, helping shape the product strategy and day-to-day experiences that enable Training to grow nationally.

Who we are looking for:
Rover is seeking a Sr. Product Designer, Training to join our growing Product Design team in Seattle, WA. In this role, you’ll lead design for our Training experiences end-to-end—balancing customer needs, trainer workflows, and operational requirements to create a trusted, effective, and delightful training experience.

You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.

As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements.

You’ll work closely with product, engineering, research, and business partners to define problems, explore solutions, and ship improvements that make it easier for pet parents to get the right help and for trainers to deliver great outcomes. This is a highly collaborative role where you’ll bring strong craft, systems thinking, and a bias toward learning through testing and iteration.

You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential.

The Role:

  • Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
  • Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
  • Partner with our UX Research team to conduct user research and usability testing throughout the product life-cycle, ensuring a seamless user experience.
  • Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
  • Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
  • Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
  • Create engaging customer experiences from concept to engineering-ready deliverables.
  • Work collaboratively with fellow designers to develop and refine our design system.
  • Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
  • Establish and track customer experience metrics for your projects, ensuring alignment with our goals.
  • Act as a mentor to more junior designers and team members.

  • What we are looking for in you:

  • 5+ years of experience in UX/Product design.
  • Track record of proven customer and business outcomes.
  • Proficiency in design tools like Figma and other prototyping software.
  • Experience across various UX design platforms, including web, mobile web, and native apps.
  • Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
  • Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
  • Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
  • In-depth knowledge of UX research methodologies and a strong partnership approach with our growing UX Research team.
  • Advocacy for lean design processes.
  • Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
  • Commitment to producing high-quality, polished, and professional work.
  • Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
  • Proactive in identifying opportunities and proposing solutions within the team.

  • We would love it if you also had:

  • Experience with a two-sided marketplace
  • Experience with search platforms

  • Benefits:

  • Competitive compensation
  • 401k
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 
  • Regular team activities performed in person and virtually
  • Compensation:

  • In the greater Seattle area the first year salary range is $140,761 -$179,228. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. 
  • The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.
  • At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply. 

    Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws.

    We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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