Senior Product Manager, Checkout & Post-Booking

Senior Product Manager, Checkout and Post-Booking | Tripadvisor

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We are looking for a Senior Product Manager to lead our Checkout Pod. This team is responsible for the most critical conversion point in our marketplace where a traveler moves from browsing to successfully booking their experience.

We hire for versatility because we need people who can tackle the most pressing gaps in our marketplace. You are someone who can drive results in high-stakes transactional flows as priorities evolve. You thrive in environments where you quickly gain context in a complex domain, identify the biggest levers for growth, and start moving the needle immediately.

Key Responsibilities

• Drive Velocity & Strategy: Own the end-to-end testing cycle for the Checkout Pod. You will define hypotheses, launch A/B tests, and iterate based on results to drive checkout conversion and post-booking engagement.

• Lead the Roadmap: Create and deliver a comprehensive product roadmap for checkout and post-booking experiences, prioritizing initiatives based on impact and strategic value. You will be responsible for measuring and reporting your pod’s impact to the business.

• Work Across Surfaces: Lead checkout and confirmation flows across web and mobile app platforms (iOS/Android). You understand the unique nuances of different surfaces and how to create a cohesive, high-trust experience across them.

• Navigate Ambiguity: Comfortably operate in situations where technical, regulatory, or business constraints are evolving. You are willing to take bold steps, making data-backed "pivot or persevere" decisions in a high-stakes transactional environment.

• Stakeholder Engagement: Build strong relationships with key stakeholders across Payments, Fraud, Loyalty, App, and Brand teams. You are able to communicate product performance and vision clearly to senior leadership while advocating for the needs of our travelers.

• Collaborate with your Pod: Act as the product lead for a cross-functional team of engineers, designers, researchers, and data scientists. You are responsible for keeping the work focused on reliability and conversion, high-quality, and moving at speed.

Who You Are

• Experimentation-First: You have a demonstrated ability to develop experimentation strategies that measure both short- and long-term success. You believe product decisions should be validated by data, especially in high-impact flows like checkout.

• Customer Obsessed: You start with the traveler and work backward. You have deep empathy for the user and a relentless focus on making the booking experience frictionless, trustworthy, and reassuring.

• Marketplace Mindset: You understand how a two-sided marketplace functions. You know that while we are traveler-first, our success also depends on operators and partners, and you can navigate trade-offs between conversion, risk, and operational constraints.

• Strong Communicator: You are a motivator and influencer who can convey complex checkout and payments concepts clearly to diverse audiences. You have experience writing concise product requirements and distilling experiment results into clear recommendations.

• Versatile & Fast: You can jump into a complex transactional problem space, identify the core challenges, and start contributing in a matter of days. You are comfortable moving from backend logic and platform architecture to user-facing confirmation experiences and in-checkout UX.

 Job Location: Remote

This role is a remote position in Poland. Occasional travel to company offices as necessary.

Skills & Experience 

• 5+ years of experience in Product Management, preferably in online marketplaces.

• Proven experience shipping features in transactional or checkout flows across multiple surfaces, including native apps and web.

• A track record of running A/B tests that actually moved the needle on conversion or revenue.

• Experience working in a "Pod" or cross-functional team model.

• Familiarity with ML-driven features like recommendations or personalization in checkout or post-booking contexts is a plus.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.\

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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