Senior Product Manager
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role...
As a Senior Product Manager in our newly formed Horizon Engineering team, you will be at the forefront of our mission to become an AI-native Fintech. This isn't about adding "wrappers" to existing tools; it’s about fundamentally reimagining how we work.
Sitting at the heart of the business, you will identify and build high-impact, AI-native solutions for our internal teams across all functions - Finance, Customer Operations, Risk, Legal, and more. This is a "0-to-1" role for a builder who thrives on technical depth and high-velocity delivery. You’ll be the bridge between cutting-edge AI engineering and the operational engine of a global PSP.
What You Will Do...
- Own the Roadmap: Collaborate with stakeholders across the entire business to identify friction points and translate them into a high-impact strategy for AI-native solutions. The backlog of opportunity here will be in high demand and you will need to diplomatically manage stakeholder expectations as you prioritise across these.
- Drive 0-to-1 Technical Initiatives: Oversee multiple projects through the full Product Development Life Cycle (PDLC) - from initial discovery and prototyping with AI Engineers to full-scale deployment.
- Own UI/UX: Ensure our AI solutions remain intuitive and friction-free by being personally responsible for carrying out user journey mapping and interface prototyping during early-stage discovery or when design support is lean.
- Refine the AI Delivery Playbook: As a pioneer in this team, you will help define and refine the "how." You’ll establish best practices for prototyping, testing, and deploying AI-native products, ensuring we can move from concept to production at pace.
- Partner with AI Engineering: Work side-by-side with a dedicated team of 5-6 AI Engineers. You’ll dive into the details of LLMs, agentic frameworks, and system architecture to ensure our solutions are scalable and resilient.
- Promote an AI-Native Culture: Act as an evangelist for AI within Dojo, helping teams understand how to leverage new technologies to radically improve their work processes.
- Analyse & Quantify Impact: Move beyond the hype. You will rigorously analyse business requirements and the underlying data to ensure we are solving the right problems and delivering measurable ROI.
What You Will Bring...
- Proven Technical PM Experience: You bring 5+ years of experience in a technical Product Management role, with a track record of delivering complex products or platforms to internal business stakeholders.
- Technical Product Mindset: You are proven in managing technically complex products. You’re comfortable discussing architecture and trade-offs with engineers, and are not afraid to get "under the hood." of what your team is building.
- The "Internal Founder" Mentality: You treat your colleagues as your customers. You are comfortable driving intense, rapid research and discovery. You have high empathy for the engineering and operational experience and are relentless in solving their pain points.
- Analytical Rigour: You can take a messy business problem, break it down into data-driven requirements, and find the "AI-shaped" opportunity within it.
- Strategic Execution: You can zoom out to define a broad multi-year roadmap, yet capable of zooming back in to help move the team forward, unblock a sprint task, answer a specific-customer question.
- Outcome-Oriented: You focus on solving problems, not shipping features. You are motivated by the tangible impact your tools have on company-wide efficiency.
- Fintech Knowledge (Desirable): Experience working within a Payments Service Provider or a regulated financial environment is a plus, helping you navigate the nuances of Customer Service, Risk and Compliance.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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