Senior Product Manager - Voice
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Why Voice Matters at DevRev
Voice is emerging as one of the most powerful input modalities for Computer — DevRev’s AI workspace for capturing knowledge, taking action, and accelerating work across the enterprise.
The most current and valuable information inside a company often lives in conversations: customer calls, internal meetings, sales discussions, onboarding sessions, and field interactions. Turning this spoken content into structured, actionable insight unlocks a significantly richer signal surface for Computer.
Voice strengthens Computer by enabling:
- High-ROI automation in high-cost voice channels
- Voice → Action: converting spoken insights directly into updates, tasks, and decisions
- Voice → Memory: capturing calls and meetings as structured knowledge objects
- Voice → Reach: allowing Computer to be used in more contexts — calls, shop floors,
- cars, and live environments
As a Senior Product Manager for Voice, you will shape this emerging surface area and integrate it deeply into Computer’s Memory, AirSync, and Agent ecosystem.
What You’ll Drive
- Voice Product Strategy & Discovery
- Lead product discovery for voice across internal and customer-facing workflows.
- Conduct outside-in market intelligence across:
- Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
- Product verticals (support, sales, success, onboarding, internal ops)
- Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
- Identify the verticals and regions with the fastest path to adoption and ROI.
- Voice → Agent → Human Workflow Design
- Define seamless continuity between voice interactions and in-app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:
- Accurate intent detection Clear thresholds for escalation
- Preservation of real-time context
- Safe and reversible actions
- Full auditability and traceability within Computer
- Go-to-Market Partnership
- Work closely with Sales, Solutions, and Customer Success to:
- Identify where voice capabilities have the highest commercial leverage
- Shape demos, narratives, and customer value stories
- Support PoCs with measurable outcomes
- Continue to develop packaging, pricing, and launch readiness for voice capabilities
- Roadmap Ownership & Technical Depth
- Own the roadmap for Voice across capture, interpretation, and action layers.
- Collaborate with engineering to develop reusable components and infrastructure.
- Ensure voice becomes a first-class surface in Computer — not a parallel product, but fully integrated into our knowledge graph and agent ecosystem
Metrics & Measurement
- Define and track the success metrics for Voice, including:
- Quality metrics — accuracy, latency, safety, action correctness
- Outcome metrics — automation impact, time saved, adoption growth
- Experience metrics — continuity of handoff flows, user satisfaction
What Success Looks Like
- Voice capabilities adopted across key workflows and customer segments
- Material increase in Computer adoption driven by voice-first capture and actions
- High-impact PoCs demonstrating clear, quantified ROI
- Noticeable reduction in manual conversational follow-up or data entry work
What We’re Looking For
- Must-haves
- 5–8+ years of PM experience in AI, SaaS, or highly technical products
- Experience with voice, ASR, NLU, or conversational AI systems
- Demonstrated ability to drive execution across engineering and cross-functional teams
- Strong skills in customer discovery, PoCs, and writing clear product specifications
- Nice-to-haves
- Experience with telephony or CCaaS ecosystems
- Background in LLMs, agentic workflows, or real-time systems
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.