Senior Sales Operations Business Partner - Retail

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

You’ll join our Sales Operations team, partnering directly with Retail commercial leadership to shape how our Retail acquisition channel operates end-to-end. As Retail continues to scale across markets, we’re evolving from tactical execution to structured, data-driven operational governance — and you’ll play a central role in that transformation.

In this role, you act as the operations partner to Retail leaders, translating commercial goals into clear business rules, scalable processes, and measurable performance outcomes. You’ll collaborate closely with Revenue Analytics, Revenue Platform, Finance, Logistics, and other cross-functional teams to ensure Retail runs on integrated, sustainable systems rather than manual workarounds.

Learn more about our Berlin office here

What You’ll Do

• Act as the business partner to Retail channel leadership, driving operational performance and sustainable growth 
• Translate commercial strategy into clear KPIs, governance frameworks, and scalable business rules across the Retail value stream
• Build robust business cases for process or system improvements, with their impact on the channel performance and KPIs.
• Drive key cross-functional initiatives to ensure channel growth and operations efficiency
• Partner with Product, Platform, Finance, and Analytics teams to ensure accurate system implementation and cross-functional alignment
• Identify execution gaps, surface risks early, and drive decision-making to remove blockers and improve efficiency
• Own the ways of working frameworks for Retail operations, continuously measuring impact and defining corrective actions

You’ll Be Great for This Role If…

• You have strong experience working within Retail operations and understand the complexities of retail sales cycles, field teams, trade environments, and multi-stakeholder execution.
• You bring advanced experience in Revenue Operations, Sales Operations, or commercial strategy roles where you defined governance, KPIs, and scalable processes.
• You have led complex, cross-functional projects and built business cases including ROI, cost-benefit analysis, and risk assessments.
• You have strong expertise working with CRM systems such as Salesforce (or similar platforms) and ERP systems such as SAP (or equivalent).
• You are highly analytical, confident working with data (Google Sheets/Excel and SQL required; data visualisation tools are a plus), and comfortable translating insights into operational action.
• You influence stakeholders through credibility and clarity, building trust with senior commercial leaders without direct authority.
• You are fluent in English. German, Italian, and French language skills are a plus.

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp’s future success

📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education

💶 A corporate pension scheme where we match up to 20% of your contributions

🏖️ Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches

🌴 Break4me: 1-month sabbatical after 3 years of service

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to build things that matter. 

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. 

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset.

Our core values and culture shape everything we do, fostering inclusion, learning and belonging.

SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, and Instagram.