Senior Salesforce.com Business Analyst
Roles & Responsibilities
This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.
Specific Duties
Requirements, definition and documentation
Work with customers and client stakeholders to understand and define business requirements
Work directly with technologists to develop use cases and functional specifications documents
Solicit, gather and analyze user input and requirements
Identify and involve key stakeholders
Identify and interview internal/external subject matter experts
Author and compile surveys
Interface with technical managers and teams
Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents
Qualifications
Desired Skills and Experience
Experience in Salesforce (SFDC) CRM with end to end implementation experience
Salesforce.com integration experience, including between different business systems as well as working with integration tools
Experience soliciting, gathering and analyzing user input and requirements
Experience creating wireframe documents with information architecture
Experience authoring requirements, definition and related documentation
Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
Experience in cognitive design, information architecture and user-centered design a plus
Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus
Experience working with creative and technical project teams
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools
Requirements
Bachelor’s degree or equivalent qualification
Must be willing to travel (35-50%)
Must be authorized to work for any U.S. employer
Additional Information
Benefits
Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k.
EOE M/F/V/D
VEVRAA Federal Contractor