Who We’re Looking For (Position Overview):
Spry Methods is seeking an experienced and certified Senior ServiceNow Developer to join our IT team and lead the design, development, and implementation of ServiceNow (SNOW) solutions that drive business value and operational excellence. This role will be responsible for architecting and delivering complex ServiceNow applications, mentoring junior developers, and serving as a technical subject matter expert across the ServiceNow platform. This role is critical in ensuring the successful delivery of our ServiceNow initiatives while maintaining Agile best practices throughout the project lifecycle.
What Your Day-To-Day Looks Like (Position Responsibilities):
The Sr. SNOW Developer works closely with business stakeholders, IT leadership, and cross-functional teams to translate business requirements into scalable technical solutions on the ServiceNow platform. This individual will lead development efforts, establish best practices, and ensure the successful delivery of ServiceNow modules and integrations. Principal responsibilities include but are not limited to:Design, develop, configure, and implement ServiceNow applications and modules across ITSM, ITOM, ITBM, and other platform capabilitiesServe as a primary point of contact between the SNOW development team and business stakeholders to promote transparency and visibility around the SNOW platform.Lead technical design sessions and create architectural documentation for complex ServiceNow solutionsDevelop custom applications, workflows, business rules, UI policies, client scripts, and integrations using JavaScript, APIs, and web servicesPerform system integrations between ServiceNow and third-party applications using REST, SOAP, and other integration methodsMentor and provide technical guidance to junior developers and team membersConduct code reviews to ensure adherence to development standards and best practicesTroubleshoot and resolve complex technical issues within the ServiceNow platformCollaborate with business analysts and stakeholders to gather requirements and translate them into technical specificationsStay current with ServiceNow platform updates, new features, and industry best practicesParticipate in platform upgrades, testing, and release management activitiesCreate and maintain technical documentation for all development workSupport Agile development approach for feature and platform deliverySupport change management activities related to ServiceNow implementation
What You Need to Succeed (Minimum Requirements):
Bachelor’s degree in Computer science, Information Technology, or related field, or equivalent work experienceMinimum 5-7 years of hands-on ServiceNow development experienceExperience with at least (2) full lifecycle ServiceNow implementations (Design through O&M)Proven track record of developing in multiple ServiceNow modules (ITSM, ITAM, ITOM, ITBM/SPM, CSM, HR, or Security Operations)Experience with ServiceNow platform upgrades, migration, and or integration projectsMust hold at least one of the following certifications:o ServiceNow Certified System Administrator (CSA)o ServiceNow Certified Application Developer (CAD)o ServiceNow Certified Implementation Specialist in one or more areaso ServiceNow Certified Technical Architect (CTA) or working toward certificationExperience with ServiceNow Performance Analytics and ReportingExperience with ServiceNow ITOM Discovery, Service Mapping, or Event ManagementExperience with ServiceNow ATF (Automated Test Framework)Knowledge of ServiceNow IntegrationHub and spoke configurationsStrong understanding of ServiceNow platform architecture, data models, and configuration management database (CMDB)Extensive experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Flow DesignerExperience with ServiceNow Service Portal and UI Builder developmentUnderstanding of ITIL processes and best practicesKnowledge of Agile/Scrum development methodologiesStrong analytical and problem-solving abilitiesExcellent communication skills with ability to explain technical concepts to non-technical stakeholdersProven leadership and mentoring capabilitiesAbility to work independently and manage multiple priorities in a fast-paced environmentStrong attention to detail and commitment to qualityCustomer service orientation with focus on delivering business valueAbility to work effectively in both team and independent settingsUnderstanding of software development lifecycle (SDLC) and delivery processesCapability to adapt to changing requirements and project dynamics
Ideally, You Also Have (Preferred Qualifications):
Expert-level proficiency in JavaScript, including advanced scripting techniquesStrong knowledge of REST and SOAP API development and integration patternsUnderstanding of cloud platforms (AWS, Azure, Google Cloud)Experience with other ITSM platforms or enterprise applicationsFamiliarity with DevOps practices and CI/CD pipelinesPowerShell, Python, or other scripting language proficiencyProficiency in web technologies: HTML, CSS, XML, JSON, AngularJS, and JellyVersion control systems experience (Git, SVN)Database knowledge and experience with relational databasesExperience leading technical teams or projectsStrong presentation and training skillsBusiness process improvement and optimization experiencePrior consulting experience
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