Senior Site Reliability Engineer

The Opportunity

ESW is seeking a Senior Site Reliability Engineer (SRE) to join our growing SRE team and help scale and harden our global eCommerce platform.

This is a hands-on senior role focused on reliability, scalability, cloud operations, and DevOps, with a strong emphasis on Microsoft Azure. You’ll also work with AWS/GCP during our cloud transition and contribute to the evolution of our observability strategy.

You’ll join a small SRE team and play a key role in mentoring, setting standards, and driving operational excellence.

Responsibilities

• Own and improve site reliability, availability, and performance across production systems.
• Apply and evolve SRE best practices (SLIs, SLOs, error budgets, incident management).
• Lead and participate in incident response, root cause analysis, and postmortems.
• Design and maintain automation, runbooks, and self-healing systems.
• Operate cloud infrastructure primarily in Microsoft Azure, with exposure to AWS and GCP.
• Build and improve observability and monitoring using tools such as Grafana, Datadog, Azure Monitor, Prometheus, Pager Duty, etc.
• Collaborate with DevOps and Engineering teams on CI/CD pipelines, deployment strategies, and release reliability.
• Support high-traffic eCommerce events.
• Mentor junior SREs and help define standards, tooling, and ways of working.
• Explore and apply AI-assisted tools for:
  • Incident detection and triage.
  • Alert noise reduction.
  • Operational efficiency and SDLC improvements.

Requirements

• Bulleted lis5+ years of experience as a Site Reliability Engineer, Senior DevOps Engineer, or Platform Engineer.
• Strong hands-on experience with Microsoft Azure (required).
• Experience with AWS and GCP (highly desirable).
• Solid understanding of SRE, DevOps, and cloud-native architectures.
• Kubernetes / containerised environments experience.
• Experience with Infrastructure as Code (Bicep, ARM, Terraform).
• Strong observability background (Grafana, Datadog, Prometheus, Azure Monitor).
• Experience with CI/CD (Azure DevOps, GitHub Actions, Jenkins, CircleCI).
• Proficiency in at least one programming or scripting language (C#, Python, Go).
• Experience supporting production systems at scale (eCommerce or high-traffic platforms a plus).
• Interest or experience in AI for operations, monitoring, or developer productivity.
• Strong problem-solving skills and an ownership-driven mindset.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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