Senior Solutions Architect

GoFundMe Pro is seeking a Senior Solutions Architect to join our Technical Solutions & Partnerships team. In this hands-on role, you will architect,  design, and validate scalable technical solutions that enable our largest nonprofit customers to successfully grow their revenue on GoFundMe Pro to help further their missions. This is a pre and post-sales role.

This is a revenue-focused architecture role that works directly with large enterprise customers across the sales and post sales lifecycle. You will bridge pre-sales business & technical discovery and post-sales architecture best practices, while also serving as a key expert on GFM products, services and partner solutions distilling customer needs, influencing product direction.

You will partner closely with Sales, Product, Engineering,  customer success to accelerate solution sales,  onboarding and adoption

Candidates considered for this role will be located in the San Francisco, Bay Area. There willbe an in-office requirement of 3x a week.

What You’ll Do

Pre-Sales Business and Technical Architecture Discovery 

• Accelerate the sales cycle by identifying path forward for technical gaps, risks, constraints, and integration considerations early.
• Advise Sales teams and Solution Engineers on architectural trade-offs 
• Collaborate with pre-sales, product and delivery teams on proofs of concepts and pilots to validate solutions & proposed architectures.
• Provide clear, defensible solution recommendations, including scalability considerations, technical limitations, and delivery implications.
• Define and document reusable solution patterns for common, repeatable use cases

Post-Sales Solution Design & Technical Execution

• Own end-to-end technical solution architecture design for customers across the full Classy product suite.
• Translate business needs into clear, actionable technical requirements that implementation teams can execute against.
• Define and document reusable solution patterns for common use cases (e.g., memberships, premiums, giving carts).
• Guide customers on GoFundMe’s Salesforce integration, ensuring designs align with best practice
• Lead architectural discussions related to integrations, balancing customer expectations with platform capabilities and long-term sustainability.

Customer Engagement, Product Partnership & Implementation Oversight

• Serve as the primary technical lead during implementation, guiding discovery, build, and delivery with enterprise customers.
• Act as a trusted technical advisor to customer stakeholders, including technical teams, project managers, and solution owners.
• Negotiate requirements directly with customers, clearly communicating trade-offs, constraints, and decisions around what can be delivered 
• Partner closely with Product and Engineering to distill customer needs into well-defined, prioritized requirements, advocating for customer outcomes while accounting for platform strategy and delivery constraints.
• Present customer-driven requirements and architectural implications to product leadership, helping guide product investment decisions.
• Proactively identify adoption, scalability, or launch risks and drive mitigation strategies.
• Support implementation teams in resolving complex integration challenges and optimizing execution quality.

 Continuous Improvement & Best Practices

• Develop and maintain Salesforce-specific integration frameworks, standards, and reusable assets.
• Provide structured feedback from enterprise implementations to refine solution patterns and product roadmap
• Maintain deep expertise in Salesforce, enterprise SaaS ecosystems, and API-based integration architectures.
• Stay current on emerging technologies, customer needs, and industry best practices to continuously evolve Classy’s solution approach.

You… 

• 7+ years of relevant pre-sales architecture, consulting or professional services experience designing technical solutions
• Executive communication skills are required
• 5 years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills 
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred… 

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industry
• 5+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $137,000 - $206,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

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Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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