Senior Specialist, Employee Relations

What this job can offer you

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance, excellent quality and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources.

As part of a larger employee Lifecycle team, the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values.

What you bring

• Extensive experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
• Tertiary qualifications in HR, labour relations or paralegal studies considered a plus.
• Proven experience independently managing voluntary and involuntary exits with care, sensitivity and legal compliance, and providing comprehensive HR advice across employment laws and regulations in EMEA, APAC and AMER.
• Strong understanding of employee relations principles, progressive discipline approaches and workplace investigation fundamentals.
• Demonstrated ability to partner effectively with multiple stakeholders including Legal, Payroll and Time and Attendance teams.
• Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, translate findings into usable resources, and communicate practical solutions when operating in ambiguous environments
• Superior communication, influencing, conflict management and negotiation skills, with the ability to independently lead difficult conversations to positive outcomes while maintaining professionalism and confidentiality.
• Business level proficiency in written and spoken English, with additional languages considered a plus.
• Appetite to innovate and optimize processes, continually identifying opportunities for automation and championing best practice.
• Strong operational efficiency, with an understanding of the importance of thorough record keeping and data integrity.
• Tech savvy, with proficiency in Notion, Slack, GSuite and Zendesk, and the ability to collaborate asynchronously and adapt to evolving systems.
• Ability to work autonomously and cohesively in a fast paced, asynchronous, remote and international environment while balancing multiple priorities. Willingness to work flexible hours as needed.
• Proactive and self motivated with a strong sense of ownership and accountability, and the ability to inspire others.

Key Responsibilities

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
• Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

Practicals

• You'll report to: Manager Employee Lifecycle, Employee Relations & Transitions
• Team: Lifecycle, Employee Relations & Transitions
• Location: LATAM
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Technical assessment 
3. Same day:
   - Interview with future manager
   - Interview with team member and Legal team member
4. Same day:
   - Interview with Senior Manager 
   - Bar Raiser Interview 
5. Prior employment verification check