Senior Technical Account Manager (Commerce)
The Opportunity
We are looking for a technically minded, growth-focused Senior Account Manager / Junior Account Director to manage and grow key B2B & B2C client relationships, drive account development, and ensure excellence in service delivery.
This role sits within our UK commercial team and is ideal for someone ready to step into a more strategic client-facing position, with a clear progression path toward Account Director.
You will work closely with Account Directors, delivery teams, and specialists to optimise client satisfaction, retention, and incremental growth across existing accounts - predominantly within Adobe Commerce and Shopify platforms, and across the areas of technology, data, and CX.
You’ll be a trusted day-to-day partner for clients, combining commercial awareness with technical understanding to help solve business challenges, pitch and deliver high-quality digital commerce solutions.
Key Responsibilities
Client Relationship & Account Management
Act as the day-to-day point of contact for a portfolio of clients across Retail, Luxury, Manufacturing, Telecoms & FMCG/F&B.
Build strong, trusted client relationships through consistent delivery and proactive communication.
Understand client objectives and challenges, escalating risks and opportunities appropriately.
Support Account Directors in maintaining high levels of client satisfaction and retention.
Manage client communications across projects, support, and roadmap discussions.
Technical Consulting & Client Support
Work closely with clients to understand platform performance and identify optimisation opportunities, primarily across Adobe Commerce and Shopify.
Translate client requirements into clear briefs for delivery, UX, and technology teams.
Ensure solutions align with both client needs and SQLI’s capabilities.
Contribute to account planning by identifying growth opportunities, risks, and delivery improvements.
Opportunity to gain exposure across other platforms including Shopify and mobile/app.
Account Growth & Commercial Support
Proactively identify upsell and cross-sell opportunities within existing accounts and support conversion.
Assist with contract renewals, commercial discussions, and scope extensions.
Track account performance, revenue forecasts, and delivery margins, escalating where required.
Support Account Directors with financial management of accounts, developing commercial confidence ahead of AD progression.
Market & Client Insight
Keep up to date with trends in commerce, customer experience, and digital transformation.
Bring relevant ideas, improvements, and best practices into client conversations.
Act as a strong internal advocate for the client, ensuring their needs are well represented.
New Business & Proposals
Support the preparation of proposals, SOWs, and pitch materials for new and existing clients.
Collaborate with internal teams to help shape integrated solutions across design, technology, and commerce.
Participate in pitches and client presentations to build confidence and exposure.
Qualifications
What you bring
This role is ideal if you have:
Proven experience as a Senior Account Manager, Account Manager, Business Analyst, Technical Account Manager or Client Services professional within a commerce agency, digital consultancy, or similar environment.
Strong working knowledge of Adobe Commerce (implementation, optimisation, or delivery environments) or Shopify as a secondary preference.
Commercially aware, with experience driving revenue growth, renewals, and account development.
Confident communicator, comfortable engaging with client stakeholders and internal teams.
Experience working across both T&M and fixed-price delivery models.
Highly organised, proactive, and solution-oriented.
Ambitious and motivated to progress toward an Account Director role.
Collaborative mindset with an interest in a human–AI-enabled approach to delivery and ways of working.
Experience supporting new business proposals or pitches, or a strong interest in developing this capability as part of your progression.
Bonus points
Experience within broader digital transformation such as AI and Data (e.g. personalisation and CDPs) or CX.
If you’re a client-focused professional who enjoys problem-solving, relationship building, and delivering high-quality commerce solutions - and you’re ready to take the next step toward Account Director - we’d love to hear from you.
Additional Information
Why you’ll love working at SQLI (UK)
A flexible hybrid work model: up to 3 days remote per week
Continuous learning and development opportunities
A collaborative culture with direct impact and visibility
Inspiring projects for leading brands in retail, luxury, and manufacturing
A chance to be part of a growing, global team
A smooth and fast recruitment process
Screening interview with our Talent Partner
Business interview with Account Directors
Presentation with the Managing Director and Commerce Practice Lead
Final interview with MD
Benefits
Competitive salary + bonus
25 days paid holiday
Health & Dental Insurance
The chance to be part of a fun, supportive, and ambitious team
Accessibility at SQLI
All our positions are open to individuals with disabilities. A dedicated contact person is available at any time: you can request to be connected from your first interactions with us. Adjustments or arrangements can be made to meet your needs.