Senior TechOps Engineer - TechOps 408

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants Paytm offers acquiring devices like Sound box, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Paytm PG (Payment Gateway) Tech is a robust, scalable, and secure platform designed to handle millions of transactions seamlessly for businesses of all sizes. It offers a wide range of payment options, including UPI, cards, net banking, and wallets, ensuring a smooth and quick checkout experience for customers. The tech stack is built with high availability, low latency, and advanced fraud detection capabilities to maintain trust and security. With cutting-edge APIs and easy integration, Paytm PG empowers merchants to customize and enhance their payment processes. It also provides real-time analytics and insights to help businesses optimize their payment strategies.

We’re looking for a TechOps / Senior TechOps Engineer to join our Payment Gateway (PG) Team, primarily focusing on production/application support, and technical operations. In this role, you’ll monitor critical payment systems, manage system stability, and provide top-tier production support for high-traffic applications. This position requires technical expertise, quick

troubleshooting abilities, and a proactive approach to system monitoring. As a key player in maintaining and enhancing our system performance, you’ll ensure a seamless experience for our users, especially during peak times and critical operations. Off-hours support availability is essential.

1. Production and Application Support:

Provide hands-on production and application support to ensure smooth, uninterrupted operation of critical payment gateway systems.

2. Technical Operations and Monitoring:

Implement, manage, and optimize system monitoring for reliable system health metrics, tracking KPIs, and ensuring timely issue identification and resolution.

3. System Troubleshooting and Debugging:

Identify, debug, and resolve production incidents by investigating root causes and implementing preventive measures for future stability.

4. Collaboration with Cross-Functional Teams:

Work closely with teams such as Product, Tech, and Core PG to troubleshoot issues, enhance performance, and refine support processes.

5. Metrics and KPI Tracking:

Regularly monitor and analyze data on merchant integrations, feature usage, payment sources, and other critical metrics to inform proactive system improvements.

6. Incident Management and On-Call Support:

7. Participate in on-call rotations, track incidents, and provide support during off-hours as needed to ensure swift response to critical issues and maintain system stability.

1. Proficiency with AWS services (EC2, RDS, S3, CloudWatch) and Kubernetes (EKS).

2. Strong experience with Linux environments and familiarity with SQL for troubleshooting and monitoring database-related issues

3. Knowledge of Python or Bash Scripting to automate repetitive tasks.

4. Experience with Java-based web services and microservices architecture.

5. Familiarity with monitoring and observability tools like Prometheus, Grafana, and ELK Stack.

6. Understanding of GIT and release management processes.

7. Exceptional problem-solving and analytical skills with a systematic approach to troubleshooting.

8. Strong communication skills (written and verbal), with an ability to convey technical information clearly.

9. High adaptability and ability to prioritize tasks effectively under pressure.

10. Capable of working independently, as well as a team player in a collaborative environment.

11. Flexibility to respond to system alerts and production issues outside of standard working hours.

1. Bachelor’s degree in Computer Science or related field.

2. Experience: Minimum of 1.5+ years in TechOps, Production Support (or equivalent work experience).

1.   A collaborative output driven program that brings cohesiveness across businesses through technology.

2.   Improve the average revenue per use by increasing the cross-sell opportunities.

3.    A solid 360 feedbacks from your peer teams on your support of their goals.

4.    Respect, that is earned, not demanded from your peers and manager.

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!